Vice President, Investment Operations

This role is a fantastic opportunity to gain exposure to a wide range of ICG’s private investment strategies, many of which have demonstrated significant growth recently. You’ll be at the heart of Private Market transactions, within a dynamic team, contributing to the success of capturing commercial terms in ICG's Investment Book of Records.

Position Summary: You will be a member of a team that has primary responsibility for the operational duties of ICG’s Mezzanine, Senior Debt transactions / Equity book and Real Assets investments. The team owns the end-to-end post-closing operational processes to ensure all private deal investment activity (new deals, lifecycle events and re-structures) is reflected in the investment book of records. The focus of this role will be to accurately capture the commercial terms for all deals in ICG’s investment book of records (“IBOR”). This currently includes the WSO and V3 systems. We are in the process of consolidating systems over the next few months and envision this role to be playing a key role within the project: transitioning to the new Efront system. Within the team, you will collaborate with another team member who has similar responsibilities, as well as coordinate with various support functions across the firm, ICG investment teams, and external service providers and administrators.

Primary Responsibilities:

• Ensure private investment transactions (loans, real assets, private credit and private equity) are captured in an accurate and timely manner.
• Reviewing the deal information and supporting documentation to ensure timely and accurate input on ICG systems.
• Capture of deals in ICG’s books and records via V3 moving to Efront, and shadow loan records (WSO).
• Liaising with internal and external parties and respond to all ad hoc queries regarding deals.
• Lifecycle events execution (rollovers, rate fixes, repayments, investor transfers).
• Interface with various Third Party Administrators, and Loan Agents, to ensure bookings are consistent and accurate.
• Monthly reconciliations with internal teams (e.g. Finance) of V3 / eFront bookings versus cash ledgers.
• End to end review and improvement of existing operating models.
• Support the launch of new products and operating model design.
• Represent Investment Operations at internal and external meetings including making presentations.
• Work with IT on the development and implementation of new software systems.
• Taking initiative to design and implement new processes/procedures.

Key Requirements/Qualifications:

• Strong experience in an operations role / loan support function in Financial Services/Investment Management, preferably in a buy side investment firm.
• Experience with loan documentation for primary loans and related equity instruments (Warrants, equity for real assets and infrastructure).
• Self-starter with the ability to think strategically and proven experience of building a team.
• Previously changed and redesigned processes. Documented formal procedure notes.
• Experience interfacing with external administrators and internal teams to ensure timely and accurate booking of deals.
• Excellent communication skills and strong customer service ethic.
• Work with a minimum amount of day-to-day oversight.

Desirable:

• Proactive in solution solving.
• Exposure to systems for loan management (e.g. WSO, Debtdomain) and investment book of records (e.g. eFront).
• Good Excel & PowerPoint skills as well as Report writing experience.
• Embraces and encourages change and development.
• Experience of metrics/Key Performance Indicator reporting.
• Enjoys being a part of a team but is able to work independently.

Personal Attributes:

• Highly organised and able to manage own workload including to meet tight deadlines.
• Self-starter with ability to take ownership of responsibilities assigned.
• Resilient, reliable and comfortable working on multiple priorities.
• Ability to direct and lead colleagues within other business areas.
• Commercial acumen.
• Efficient operational focus including automation and scalable data management.
• Conscientious with excellent attention to detail.
• Excellent interpersonal skills and able to explain/discuss complex topics with non-specialists.
• A positive attitude and flexible mindset in order to work closely with other teams.

Our Global Benefits Framework is centred around these 3 key attributes: Wellbeing - Supporting your mental, physical and financial wellbeing as well as your lifestyle needs. Inclusivity – Fit for purpose and competitive, no matter who or where you are. Longevity – Long Term and sustainable in design.

Inclusion is one of ICG’s key values and we are committed to creating an equitable and inclusive workplace for everyone. By welcoming different perspectives, we strengthen ICG’s performance, enrich decision‑making and contribute to better outcomes for our clients, colleagues, and the markets we serve. Accordingly, our recruitment processes provide equal employment opportunities to all applicants and employees, regardless of age, ethnicity, disability, sex, gender, sexual orientation, religion, or any other characteristic protected by local law.

We are equally committed to delivering an inclusive and accessible candidate experience. If you require information in an alternative format, additional time for assessments, an adjusted interview schedule, or any other support during the recruitment process, please let us know.