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- Tasks: Lead the quality team to ensure top-notch care standards in Complex Care.
- Company: Join a dedicated healthcare provider focused on quality and compliance.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in patient care while leading a passionate team.
- Qualifications: Experience in quality management and a passion for improving care standards.
The predicted salary is between 40000 - 50000 £ per year.
The Clinical Quality Team Lead - Complex Care plays a crucial role in overseeing the quality and compliance of care provided within the Complex Care division. Reporting to the Registered Manager, this person will be responsible for ensuring that care services are delivered to the highest standard, in line with internal policies, regulatory requirements, and best practices.
The role involves managing the audit process, monitoring compliance, conducting investigations, and ensuring that all quality-related outputs are aligned with company goals. They will work closely with the Registered Manager, Head of Operations, and Clinical Leads to drive continuous improvement, coordinate quality initiatives, and ensure high-quality patient care.
Responsibilities:
- Regularly liaise with a team of carers, ensuring they are supported and aligned with company policies, particularly from a quality perspective.
- Conduct supervisions and appraisals of care staff, focusing on performance, compliance, and areas for improvement in care quality.
- Complete care plans, risk assessments, and conduct spot checks to ensure that care quality and safety standards are met.
- Ensure that all systems are updated with accurate, timely information, particularly regarding quality-related outputs and compliance data.
- Manage the audit process in collaboration with the Registered Manager, conduct internal audits, and ensure that all findings are resolved in line with company expectations.
- Oversee and monitor all aspects of compliance, policies, and quality-related outputs, taking a proactive approach to resolving issues and improving care standards.
- Oversee team meetings and review meeting minutes from a quality perspective, ensuring that action points related to quality improvement are followed through.
- Conduct quality investigations when required, ensuring that all incidents, complaints, and concerns are thoroughly reviewed and addressed.
- Attend safeguarding meetings as appropriate to ensure that all safeguarding practices are adhered to and any incidents are thoroughly investigated.
- Maintain and manage a scheduled internal audit process to ensure that compliance is continuously monitored and improved.
- Develop, implement, and oversee quality improvement initiatives, ensuring a culture of continuous improvement and high standards of care.
- Ensure that high-quality patient care is consistently delivered, in line with company policies and regulatory requirements.
- Understand and prioritize customer needs and requirements, ensuring that services are tailored to meet the needs of clients and their families.
- Work closely with the Registered Manager, Head of Operations, and Clinical Leads to drive quality initiatives and implement change where necessary.
- Coordinate data analysis and prepare detailed reports as per company requests, ensuring that all quality metrics are captured and presented clearly.
- Engage in the planning and implementation of change, ensuring that all quality-related aspects are addressed and integrated into new processes.
- Attend multi-professional meetings as instructed by your line manager.
- Be part of the one call 'out of hours team' to support emergencies or general queries, as per rota determined by your line manager.
- Support the payroll process with accurate recordings of timesheets/rotas to be processed correctly.
Requirements:
- Ability to engage in open and honest conversations with carers, managers, and stakeholders to ensure transparency in quality-related matters.
- Promote an inclusive environment, ensuring that all voices are heard, particularly when discussing quality improvement initiatives.
- Hold themselves accountable for the quality and compliance of care, ensuring that all audits and investigations are thorough and unbiased.
- Confidence in decision-making, particularly when addressing areas for improvement or resolving compliance issues.
- Ability to develop adaptability in a fast-paced, dynamic environment, ensuring that the organization can quickly respond to changes in care standards or regulations.
- Conduct all audits with fairness, honesty, and integrity, ensuring that findings are accurate, and improvements are effectively implemented.
- Work collaboratively with carers, managers, and clinical leads to ensure quality care delivery and compliance across the board.
- Good understanding of CQC legislation.
Quality Team Lead - Complex Care in West Bromwich employer: ICG Medical
Contact Detail:
ICG Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Team Lead - Complex Care in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in quality assurance or complex care. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and quality standards in care. We recommend practising common interview questions related to quality improvement initiatives and how you’ve handled audits in the past.
✨Tip Number 3
Showcase your adaptability! In your conversations with potential employers, highlight examples of how you've successfully navigated changes in care standards or regulations. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Team Lead - Complex Care in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Quality Team Lead role. We want to see how you can contribute to our mission of delivering high-quality care.
Showcase Your Skills: Don’t forget to emphasise your skills in compliance, auditing, and quality improvement initiatives. We’re looking for someone who can drive continuous improvement, so let us know how you’ve done this in the past!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ICG Medical
✨Know Your Quality Standards
Familiarise yourself with the latest quality standards and compliance regulations relevant to complex care. Be prepared to discuss how you would ensure these standards are met in your role, as this shows your commitment to high-quality patient care.
✨Showcase Your Leadership Skills
As a Quality Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, conducted supervisions, or implemented quality improvement initiatives in the past. This will highlight your capability to lead and inspire others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past experiences where you had to conduct investigations or manage audits, and be ready to explain your approach and the outcomes.
✨Emphasise Communication and Collaboration
Effective communication is key in this role. Be ready to discuss how you would engage with carers, managers, and stakeholders to promote transparency and inclusivity. Highlight any experience you have in fostering collaborative environments to improve care quality.