Total Rewards Specialist – Europe & UK in London

We are looking for a Total Rewards Specialist to join our Europe & Asia HR team, with a primary focus on benefits across the UK and Europe. This is an ideal role for a benefits professional who enjoys owning operational delivery, partnering with internal stakeholders, and improving how things are done — while also developing their broader reward capability in a well‑governed environment. You will act as a trusted point of contact for benefits, support colleagues and HR partners with queries, and contribute to reward projects that balance employee experience, compliance and cost discipline. This is not a box‑ticking admin role. We are looking for someone who is detail‑driven and motivated towards continuous improvement. You will work with confidential data, support reporting and analysis, and help ensure our processes work smoothly.

Key responsibilities

• Own day‑to‑day administration of benefits and pension plans for the UK and other E&A countries, ensuring accuracy, timeliness, and compliance.
• Act as a point of contact for employees, HR colleagues, and external providers on benefit matters.
• Coordinate with brokers, insurers and vendors to support renewals, scheme changes and ongoing plan management, ensuring accuracy and timeliness.
• Perform benefits cost analysis and own the preparation of renewal reporting, ensuring data is accurate, well‑structured, and ready to support decision‑making.
• Partner with HR and Communications to promote wellbeing initiatives and maintain effective, up‑to‑date communications and intranet content.
• Contribute to ad‑hoc Total Rewards projects and continuous improvement initiatives across the E&A region.
• Actively identify opportunities to improve process efficiency, data quality and employee experience, including use of systems and automation.
• Provide administrative support for broader Total Rewards initiatives, such as pay transparency readiness and documentation.
• Assist with data preparation, validation and analysis related to compensation cycles.
• Handle sensitive employee information with discretion, integrity, and strong attention to detail.
• Work with HR teams to ensure accurate inclusion of benefits which impact monthly payroll submissions (e.g. pension contribution changes, changes to PMI health insurance).
• Work with HR and Payroll teams on the generation of annual payroll documents (P11ds).

What we’re looking for

• Strong attention to detail and a high level of comfort working with confidential data.
• Ability to build effective working relationships with HR Business Partners, Payroll, Finance and external providers across multiple countries.
• Strong understanding of benefits operations, renewals, vendors and employee support.
• Confidence in handling employee queries with professionalism and clarity.
• Good time management and prioritization skills, comfortable taking ownership of routine activities and priorities and navigating workload peaks.
• Comfortable with administrative work and data, without getting bored by routine tasks with an improvement‑focused mindset.
• Good Excel skills (power queries), knowledge of PowerBI (nice to have), and an interest in further developing reporting and analytical capability.
• Comfortable working with AI tools and motivated to learn how they can be used responsibly to enhance analysis, reporting, and administrative processes.
• Clear, practical communicator who works well with multiple stakeholders and can navigate cultural differences.
• A collaborative mindset, with an interest in improving processes and learning across the wider reward agenda.
• Previous HR or benefits administration experience is a plus, but not essential.

Essential: Excel, attention to detail, collaborative, time management, improvement-focused mindset, discretion.

Desirable: Power Queries (Excel), PowerBI, benefits knowledge, previous HR experience.

The team

You’ll join a collaborative Total Rewards team supporting employees across Europe and Asia, with opportunities to build your expertise in benefits, pensions, reporting, and process improvement. Our team works in close partnership with other HR regional functions, embracing a One HR approach to ensure the best support for the business. This collaborative spirit enables us to deliver consistent and effective solutions across all areas.

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role. To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support. We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee. ICF also offers a range of competitive benefits, which include:

• Single Private Medical Insurance cover with no restrictions on existing conditions.
• Dental insurance and an online GP service.
• 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
• Pension scheme with 5% of salary employer contribution.
• Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
• Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.