Engagement Manager, Airline & MRO Consulting (London)

ICF is looking for Engagement Managers to join our fast growing Airlines & MRO team. In this role you will have the opportunity to act as the day-to-day project manager on some of our most challenging yet rewarding projects as we help our Airline & MRO clients identify and deliver complex operational improvement strategies. These projects are global in nature and can cover a wide range of topics related to an airline or MRO’s strategic direction, operational performance, digital modernisation & transformation.

As part of this role, you will be expected to:

• Handle day-to-day communication with clients, with this role expected to be primarily on-site;
• Actively manage the client relationship, together with other senior leaders;
• Guide and develop junior staff, ensuring they are provided with clear timelines, instructions and support as required;
• Manage large scale projects by identifying and delivering solutions to problems using a variety of analytical techniques;
• Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF’s Contracts and Finance teams;
• Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership;
• Travel extensively, reflecting our international client base.

The role is cross-functional with an emphasis on supporting clients across the Airlines and MRO team. Clients include OEMs, Airlines, MROs as well as lessors and investors. While it is not expected that you have experience working with each of these clients, familiarity with the types of analysis and support required by some of these markets is expected.

Key Responsibilities:

• Act as the day-to-day point of contact with Clients. Please note this role is expected to require significant time on-site;
• Build long-term trusted relationships with Clients, supporting ICF’s Account Managers;
• Stakeholder management, balancing the needs of the Client, partners and the ICF team;
• Manage the development of reports and presentations to synthesize and explain analyses;
• Manage consulting teams and ensure timely delivery of solutions on complex client-based projects;
• Cultivate a high performing and inclusive team, mentoring and training junior staff;
• Build and maintain a culture of collaboration, both within Aviation and across ICF;
• Develop project budgets, scopes of work and manage risk throughout the project lifecycle;
• Support business development initiatives by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership.

Basic Qualifications:

• Degree educated from a reputable institution.
• 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO. The role is tailored for someone with an aviation consulting background.
• Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
• Ability and willingness for extensive international travel.

Professional Skills:

• Demonstrable experience managing projects or initiatives, creating structured workflows;
• Takes direction from senior leadership and then implements independently;
• Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
• Strong communication skills and experience presenting work to Clients or facilitating workshops;
• People management experience, either via direct reports or oversight on a project basis;
• Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals;
• Acts inclusively, modelling four pillars of inclusive culture – objectivity, belonging, voice and growth;
• Identifies opportunities and manages from business development to project inception.

About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

The benefits of joining ICF:

• Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
• We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.
• To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.
• We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.
• ICF also offers a range of competitive benefits, which include:

• Single Private Medical Insurance cover with no restrictions on existing conditions.
• Dental insurance and an online GP service.
• 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
• Pension scheme with 5% of salary employer contribution.
• Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
• Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

Candidate AI Usage Policy:

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.