At a Glance
- Tasks: Deliver top-notch customer service and assist customers with their needs.
- Company: Locally owned business known for its fast, reliable service.
- Benefits: Earn $21-$23 per hour, plus bonuses and great health benefits.
- Other info: In-person role with opportunities for growth and team building.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Must have 2 years of customer service experience and a high school diploma.
The predicted salary is between 21 - 23 € per hour.
Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast and highly reviewed by our customers. Our 5 star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have excellent customer service skills, we want YOU!
Competitive Wage: $21.00 - $23.00 per hour, with monthly bonus incentives.
What makes a great candidate?
- Must love people and helping people!
- A premium level of customer service is our standard!
- Can you deliver that even if you encounter a challenging customer or situation?
- Someone who truly wants to contribute to the success of our company!
- Reliable with minimal absences!
- Someone who wants to grow, loves a challenge, and handles high pressure environments with tenacity!
If this is you, please apply! We would love to meet you!
Benefits:
- Medical
- Dental
- Vision
- 6 paid holidays
- Paid Vacation
- Paid sick leave
- 401k retirement with a 3.5% company match (eligible after one year of employment)
- Weekly pay!
Job duties include (but are not limited to):
- Consistently providing the highest level of customer service to our customers, both new and existing.
- Responding to incoming phone calls in a prompt and courteous manner.
- Directing phone calls to verify the accuracy of scheduling information.
- Creating thorough documentation for technicians before they complete their assigned tasks.
- Conducting follow-up calls with customers and assisting them with online scheduling.
- Proficiently resolving issues and addressing problems as they arise.
- Offering referrals as needed for services not offered within our scope.
- Embrace training opportunities for growth within the company.
- Engage in team building and weekly meetings.
- Comfortable with prospecting and conducting outbound calls.
- Meets monthly metrics.
- Reports to the Call Center Manager.
Qualifications:
- High school diploma, or equivalent.
- 2 years experience as a customer service rep in a Call Center environment.
Preferred Skills:
- Ability to defuse situations with disgruntled customers.
- Driven and self-starter work ethic.
- Experience in outbound calling is preferred.
- Experience with Service Titan is preferred.
Schedule:
Please note that this is an in-person position. This is NOT a hybrid or remote work schedule other than the on-call shifts.
Physical Requirements:
General office environment, with occasional outdoor exposure.
EEO Statement:
Hunt's Services is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity and inclusion among our workforce is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other legally protected characteristic. If you require reasonable accommodation in the application or hiring process, please let us know.
Customer Service Representative in Washington employer: ICES: Data, Discovery, Better Health
Hunt's Services is an exceptional employer that prioritises a supportive and inclusive work culture, offering competitive wages and comprehensive benefits including medical, dental, and vision coverage, as well as a 401k retirement plan with company matching. Employees are encouraged to grow through training opportunities and team-building activities, making it an ideal place for those who thrive in a fast-paced environment and are passionate about delivering top-notch customer service.
Contact Detail:
ICES: Data, Discovery, Better Health Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Washington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hunt's Services. Understand their values and what makes them stand out in customer service. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your empathy skills! Since this role is all about helping people, think of scenarios where you had to deal with difficult customers. Prepare some examples to share during your interview to demonstrate how you handle tough situations with grace.
✨Tip Number 3
Show your reliability! Be sure to highlight your punctuality and commitment to showing up for work. Employers love candidates who are dependable, so share any experiences that showcase your strong work ethic.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Representative in Washington
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to empathise with customers. Share examples of how you've helped people through tough situations in the past. We want to see that you genuinely care about providing top-notch service!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Mention specific skills and experiences that align with what we’re looking for, like handling challenging customers or working in a call centre environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ICES: Data, Discovery, Better Health
✨Show Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples of how you've handled difficult customer situations in the past, showcasing your ability to understand and relate to their feelings. This will demonstrate that you can lead with empathy, which is exactly what Hunt's Services is looking for.
✨Know the Company
Do your homework on Hunt's Services! Familiarise yourself with their values, services, and customer reviews. Being able to discuss what makes them stand out will show your genuine interest in the role and help you connect with the interviewers.
✨Practice Problem-Solving
Prepare for situational questions by thinking through how you would handle challenging customers or high-pressure scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your problem-solving skills and reliability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also eager to contribute to the company's success.
