At a Glance
- Tasks: Lead and manage Hard FM services for a prestigious university, ensuring safety and efficiency.
- Company: Join a leading educational institution committed to excellence in facilities management.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Opportunity for continuous innovation and career growth in a supportive environment.
- Why this job: Shape the future of campus operations while working with a dynamic team.
- Qualifications: Leadership experience in FM and technical qualifications in engineering or building services.
The predicted salary is between 50000 - 60000 £ per year.
The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
Education FM Account Manager: Lead Safe, Efficient Campus Ops employer: ICES: Data, Discovery, Better Health
As an Account Manager at University College London, you will join a dynamic and supportive work culture that prioritises employee development and innovation in facilities management. With a strong commitment to safety, sustainability, and excellence, UCL offers competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact on campus operations in one of the world's leading educational institutions.
Contact Details:
ICES: Data, Discovery, Better Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Education FM Account Manager: Lead Safe, Efficient Campus Ops
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those linked to education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching UCL and their Hard FM services. Show us you know your stuff about compliance standards and lifecycle management. Tailor your answers to highlight how your experience aligns with their needs.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities. We often post roles that might not be advertised elsewhere, so keep your eyes peeled!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace Education FM Account Manager: Lead Safe, Efficient Campus Ops
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your leadership experience in FM and any relevant technical qualifications. We want to see how your background aligns with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your understanding of Hard FM services and how you can drive continuous improvement. We love seeing passion for the education sector, so let that enthusiasm come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your financial acumen and contract management skills. We’re interested in KPIs and SLAs you've managed, so don’t hold back on the numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ICES: Data, Discovery, Better Health
✨Know Your FM Basics
Brush up on your knowledge of Hard FM services, especially in the context of education. Be ready to discuss mechanical, electrical, plumbing, and HVAC systems, as well as compliance standards like SFG20 and HTM. This shows you’re not just familiar with the jargon but can also apply it practically.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing multi-disciplinary teams. Think about times when you’ve driven performance improvements or handled escalations effectively. This will demonstrate your capability to lead and inspire a team.
✨Financial Savvy is Key
Be ready to discuss your experience with budget control and financial forecasting. Bring specific examples of cost-saving initiatives you've implemented in previous roles. This will show that you understand the financial side of facilities management and can contribute to the bottom line.
✨Build Rapport with Stakeholders
Think about how you’ve built strong client relationships in the past. Prepare to share strategies you’ve used to maintain communication and manage expectations. This is crucial for the role, so showing you can be the main point of contact will set you apart.
