At a Glance
- Tasks: Lead and manage Hard FM services at UCL, ensuring efficient building maintenance and compliance.
- Company: Join a leading facilities management team at University College London.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Shape the future of facilities management in an educational environment.
- Qualifications: Leadership experience in FM and technical qualifications in engineering or building services.
The predicted salary is between 50000 - 60000 £ per year.
Purpose of the Role
The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
Account Manager - UCL employer: ICES: Data, Discovery, Better Health
As an Account Manager at University College London, you will join a dynamic and supportive work culture that prioritises employee development and innovation in Hard Facilities Management. With a strong commitment to sustainability and compliance, the company offers excellent benefits, including opportunities for professional growth and a collaborative environment where your contributions directly impact the educational experience of students. Located in one of the world's leading universities, this role provides a unique chance to work at the forefront of facilities management within an esteemed institution.
Contact Details:
ICES: Data, Discovery, Better Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UCL
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those linked to UCL. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching UCL's current Hard FM services. Show us you know your stuff by discussing how you can enhance their operations and client relationships during your chat.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for the latest openings. We often post roles that might not be advertised elsewhere, so keep your eyes peeled!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to stand out and show your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Account Manager - UCL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role at UCL. Highlight your leadership experience in facilities management and any relevant technical qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Hard FM services and how you can contribute to our team. Be sure to mention your understanding of compliance standards and client relationship management.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your financial acumen and ability to lead teams. We love numbers, so if you’ve improved KPIs or saved costs, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at ICES: Data, Discovery, Better Health
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of Hard Facilities Management. Understand the key aspects like mechanical, electrical, plumbing, and HVAC systems. Being able to discuss these confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a facilities management context. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to lead multi-disciplinary teams effectively.
✨Get Familiar with Compliance Standards
Since compliance is crucial in this role, make sure you understand relevant regulations like SFG20 and HTM. Be ready to discuss how you've ensured compliance in previous roles and how you plan to maintain it at UCL.
✨Build Rapport with Your Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their current challenges and how you can help. This shows that you're not only interested in the position but also in building strong client relationships.
