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- Tasks: Solve complex technical challenges and support a vital UK government organisation.
- Company: Join Icertis, the leader in AI-powered contract intelligence.
- Benefits: Enjoy competitive salary, hybrid work, and professional growth opportunities.
- Why this job: Make a real-world impact while collaborating with dedicated customers.
- Qualifications: Experience in application development and strong troubleshooting skills required.
- Other info: Work in a dynamic team with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy solving complex technical challenges that make a real-world impact? Are you energized by working closely with customers and seeing your solutions in action? Would you like to support a mission‑critical UK government organization with your engineering skills? If that sounds like you, we’d love to welcome you to our team.
You’ll be working on meaningful projects that directly support the public sector in the UK. You’ll have the autonomy to solve problems creatively, the opportunity to collaborate with a dedicated customer, and the satisfaction of seeing your work make a real impact. We’re not just solving technical issues, we’re helping a vital government organization deliver on its mission.
We’re looking for a Software Engineer to join our Level 3 Customer Support team, dedicated to a single UK government customer. This is a hands‑on, hybrid role based in Central London (near Bank Station), with two days per week in the office.
You’ll be part of a small, focused team that works directly with the customer to ensure their systems run smoothly and efficiently. You’ll play a key role during go-live phases, supporting changes in workflows, writing reports, configuring integrations, and providing technical fixes.
Due to the nature of the work, SC clearance eligibility and a British passport are required, and participation in an on‑call rotation is expected.
Responsibilities- Understand the product in depth and how it’s used by the customer
- Provide technical support during go-live phases, including:
- Workflow updates
- Screen layout changes
- Report creation
- Database scripting
- Integration configuration
- Previous experience in application development, support, or sustaining engineering
- Strong development and troubleshooting skills on the Microsoft stack: C#, ASP.NET, MVC, SQL, Stored Procedures, JavaScript
- Exposure to Azure and cloud computing is a plus
- Familiarity with customer support tools and processes
- Excellent written and verbal communication skills
- Ability to listen actively, understand customer pain points, and design effective solutions
- Eligibility for SC clearance and possession of a British passport
Software Engineer, Customer Support employer: Icertis
Contact Detail:
Icertis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineer, Customer Support
✨Tip Number 1
Get to know the company inside out! Research Icertis and their mission in contract intelligence. Understanding their values and how they operate will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves tackling complex technical challenges, brush up on your coding and troubleshooting abilities. Use real-world scenarios to demonstrate your thought process during interviews.
✨Tip Number 3
Show off your communication skills! This role is all about working closely with customers, so be ready to discuss how you've effectively communicated technical solutions in the past. Share examples that highlight your ability to listen and respond to customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Icertis.
We think you need these skills to ace Software Engineer, Customer Support
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what they’re looking for in a Software Engineer for Customer Support. Tailor your application to highlight how your skills and experiences align with their needs.
Show Your Problem-Solving Skills: Since this role involves solving complex technical challenges, make sure to include examples of how you've tackled similar issues in the past. We want to see your thought process and how you can apply it to real-world scenarios.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Icertis
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Microsoft stack, especially C#, ASP.NET, and SQL. Brush up on your troubleshooting skills and be ready to discuss how you've tackled complex technical challenges in the past.
✨Understand the Customer's Needs
Since this role involves direct interaction with a UK government customer, take time to research their mission and how your work will impact them. Be prepared to share examples of how you've listened to customer pain points and designed effective solutions.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific instances where you've provided technical support during go-live phases or resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to create knowledge base articles for both internal and external audiences. Be ready to demonstrate your verbal and written communication skills during the interview.
