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- Tasks: Solve complex technical challenges and support a vital UK government organisation.
- Company: Join Icertis, the leader in AI-powered contract intelligence.
- Benefits: Enjoy competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Make a real-world impact while collaborating with dedicated customers.
- Qualifications: Experience in application development and strong troubleshooting skills required.
- Other info: Be part of a focused team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Do you enjoy solving complex technical challenges that make a real-world impact? Are you energized by working closely with customers and seeing your solutions in action? Would you like to support a missionâcritical UK government organization with your engineering skills? If that sounds like you, we would love to welcome you to our team.
You will be working on meaningful projects that directly support the public sector in the UK. You will have the autonomy to solve problems creatively, the opportunity to collaborate with a dedicated customer, and the satisfaction of seeing your work make a real impact. We are not just solving technical issues; we are helping a vital government organization deliver on its mission.
We are looking for a Software Engineer to join our Level 3 Customer Support team, dedicated to a single UK government customer. This is a handsâon, hybrid role based in Central London (near Bank Station), with two days per week in the office.
You will be part of a small, focused team that works directly with the customer to ensure their systems run smoothly and efficiently. You will play a key role during go-live phases, supporting changes in workflows, writing reports, configuring integrations, and providing technical fixes.
Due to the nature of the work, SC clearance eligibility and a British passport are required, and participation in an onâcall rotation is expected.
Responsibilities- Understand the product in depth and how it is used by the customer
- Provide technical support during go-live phases, including:
- Workflow updates
- Screen layout changes
- Report creation
- Database scripting
- Integration configuration
- Previous experience in application development, support, or sustaining engineering
- Strong development and troubleshooting skills on the Microsoft stack: C#, ASP.NET, MVC, SQL, Stored Procedures, JavaScript
- Exposure to Azure and cloud computing is a plus
- Familiarity with customer support tools and processes
- Excellent written and verbal communication skills
- Ability to listen actively, understand customer pain points, and design effective solutions
- Eligibility for SC clearance and possession of a British passport
Software Engineer, Customer Support in London employer: Icertis
Contact Detail:
Icertis Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Software Engineer, Customer Support in London
â¨Tip Number 1
Get to know the company inside out! Research Icertis and understand their mission, values, and the specific projects theyâre working on. This will help you tailor your conversations and show that youâre genuinely interested in being part of their team.
â¨Tip Number 2
Practice your problem-solving skills! Since this role involves tackling complex technical challenges, brush up on your troubleshooting techniques and be ready to discuss how you've solved similar issues in the past during interviews.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially lead to referrals, which can really boost your chances of landing that job.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre proactive and serious about joining the team.
We think you need these skills to ace Software Engineer, Customer Support in London
Some tips for your application đŤĄ
Show Your Passion for Problem-Solving: When you're writing your application, let us know how much you enjoy tackling complex technical challenges. Share specific examples of how you've solved problems in the past, especially those that had a real-world impact.
Highlight Your Customer Support Experience: Since this role is all about working closely with customers, make sure to emphasise any previous experience you have in customer support. Talk about how you've listened to customer pain points and designed effective solutions.
Be Clear and Concise: We appreciate clarity! Make your application easy to read by being concise and to the point. Use bullet points where necessary to highlight your skills and experiences, especially those relevant to the Microsoft stack and cloud computing.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Icertis
â¨Know Your Stuff
Make sure you have a solid understanding of the software and tools mentioned in the job description, especially the Microsoft stack. Brush up on C#, ASP.NET, and SQL, as well as any relevant cloud computing knowledge. Being able to discuss these technologies confidently will show that you're ready to tackle the technical challenges.
â¨Understand the Customer's Needs
Since this role involves working closely with a UK government customer, take some time to research their mission and how your role can support it. Think about potential pain points they might face and be prepared to discuss how you would address them during the interview.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved complex technical issues. Be ready to walk through your thought process and the steps you took to reach a solution. This will demonstrate your ability to think critically and creatively under pressure.
â¨Communicate Effectively
Excellent communication is key in this role, so practice articulating your thoughts clearly and concisely. During the interview, listen actively to the questions being asked and respond thoughtfully. This will not only showcase your communication skills but also your ability to understand and empathise with customer needs.
