At a Glance
- Tasks: Drive sales strategy and nurture client relationships while identifying new business opportunities.
- Company: Dynamic tech company with a vibrant UK team and hybrid working model.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join us for regular team meet-ups in London and represent us at industry events.
- Why this job: Make a real impact by managing key accounts and collaborating with industry leaders.
- Qualifications: Experience in SaaS sales, strong communication skills, and fluency in German and English.
The predicted salary is between 36000 - 44000 £ per year.
Description
As the Senior Director of Account Management, you will play a crucial role in driving our sales strategy and maintaining strong relationships with our valued clients.
Your primary focus will be on managing and growing our existing accounts, ensuring customer satisfaction, and identifying new business opportunities.
This is an individual contributor role with no people management responsibilities, based in the UK.
We work in a hybrid model, with our team coming together twice a week at our centrally located London office.
It’s a great opportunity to enjoy the flexibility of hybrid working while staying connected with colleagues, collaborating face-to-face, and being part of a vibrant UK team.
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Responsibilities
- Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
- Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
- Build and nurture relationships with key stakeholders and Cx O-level executives.
- Handle customer escalations and provide timely, effective solutions.
- Collaborate with the sales team to develop and execute account plans.
- Stay updated on industry trends and client needs to identify new business opportunities.
- Conduct regular performance reviews and provide feedback to the account management team.
- Ensure compliance with company policies and procedures.
- Represent Icertis at industry events and conferences.
Qualifications
- Experience selling Saa S solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
- Experience in managing complex accounts and building strong client relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas.
- Strong leadership and team management skills.
- Proficiency in using CRM systems and sales enablement tools.
- Ability to work independently and manage multiple projects simultaneously.
- Fluency in German and English is required.
- Willingness to travel as needed.
- A results-driven and customer-centric mindset.
Senior Director Account Management in London employer: Icertis
Icertis is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to make a significant impact on business success through cutting-edge technology solutions. With a strong commitment to employee growth and development, Icertis offers numerous opportunities for professional advancement while promoting collaboration and teamwork in a vibrant London office environment. Join us to be part of a forward-thinking team that values fairness, openness, respect, and execution, ensuring a rewarding and meaningful career journey.
