At a Glance
- Tasks: Drive sales strategy and nurture client relationships while identifying new business opportunities.
- Company: Dynamic tech company with a vibrant UK team and hybrid working model.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join us for regular team meet-ups in London and represent us at industry events.
- Why this job: Make a real impact by managing key accounts and collaborating with industry leaders.
- Qualifications: Experience in SaaS sales, strong communication skills, and fluency in German and English.
The predicted salary is between 36000 - 44000 £ per year.
Description
As the Senior Director of Account Management, you will play a crucial role in driving our sales strategy and maintaining strong relationships with our valued clients.
Your primary focus will be on managing and growing our existing accounts, ensuring customer satisfaction, and identifying new business opportunities.
This is an individual contributor role with no people management responsibilities, based in the UK.
We work in a hybrid model, with our team coming together twice a week at our centrally located London office.
It’s a great opportunity to enjoy the flexibility of hybrid working while staying connected with colleagues, collaborating face-to-face, and being part of a vibrant UK team.
#LI-MV1
Responsibilities
- Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
- Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
- Build and nurture relationships with key stakeholders and Cx O-level executives.
- Handle customer escalations and provide timely, effective solutions.
- Collaborate with the sales team to develop and execute account plans.
- Stay updated on industry trends and client needs to identify new business opportunities.
- Conduct regular performance reviews and provide feedback to the account management team.
- Ensure compliance with company policies and procedures.
- Represent Icertis at industry events and conferences.
Qualifications
- Experience selling Saa S solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
- Experience in managing complex accounts and building strong client relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas.
- Strong leadership and team management skills.
- Proficiency in using CRM systems and sales enablement tools.
- Ability to work independently and manage multiple projects simultaneously.
- Fluency in German and English is required.
- Willingness to travel as needed.
- A results-driven and customer-centric mindset.
Senior Director Account Management in London employer: Icertis
Icertis is an exceptional employer that prioritises employee experience and fosters a collaborative work culture in its London office. With a focus on professional growth, the company offers opportunities for skill development and encourages proactive problem-solving in a dynamic environment. Employees benefit from a supportive atmosphere that values their contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director Account Management in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Director Account Management at Icertis, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Icertis. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Director Account Management. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Director Account Management in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Icertis:When writing your cover letter, make sure to tailor your message specifically for Icertis. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Icertis
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Icertis that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Icertis that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Icertis’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
