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- Tasks: Manage payment operations and ensure smooth financial processes for our innovative neobank.
- Company: Join BeOne, a next-gen neobank redefining finance with cutting-edge technology.
- Benefits: Competitive salary, remote work, flexible hours, and growth opportunities.
- Why this job: Be the first Payment Operations Specialist and shape crucial payment processes.
- Qualifications: 2 years in fintech or banking, fluent in Latvian and English, analytical mindset.
- Other info: Dynamic startup environment with high impact and learning opportunities.
The predicted salary is between 22000 - 28000 £ per year.
About the role: We are looking for an experienced Payments Operations Specialist based out of Latvia, to join our neobank - BeOne, and support our launch and growth plans. You will report directly to the Head of Operations and collaborate with the Head of Finance.
About us: BeOne is a part of ICEO. It is a next-generation neobank that redefines how individuals and businesses manage money by blending traditional and digital finance. Our platform offers multi-currency accounts, ultra-low fees, real-time global payments, and robust financial tools, all within an intuitive, refined interface. Our bold vision is to become the largest regulated funds and data transfer network for both retail and business customers. We empower users with financial freedom, security, and efficiency, whether for personal finances, business operations, or global investments.
In this role, you will:
- Ensure daily reconciliation is completed and collaborate with Finance teams to ensure sufficient safeguarding.
- Handle escalations from Customer Service on payment-related queries such as missing payments, bank recalls, and card disputes and chargebacks.
- Handle manual payment processes including fee cancellations, account credits, and debits in line with SLAs and internal policies.
- Be the main point of contact on operational issues with our banking and payment providers.
- Support in card stock management, card fraud monitoring and ensuring we have robust procedures to manage these effectively.
- Support Finance in the design and development of reconciliation and monitoring tools.
- Support process improvement across card and payment operations and facilitate knowledge sharing through the creation of clear and structured documentation.
What we expect from you:
- 2 years experience in a similar role working in fintech, banking, or PSPs.
- Fluent Latvian and English speaker, and able to write documentation in clear English.
- Based in Latvia and be ready to visit an office in Riga when needed (max 1–2 times monthly).
- Close familiarity with reconciliation and safeguarding.
- Deep understanding of banking operations, KYC/AML, and regulatory frameworks.
- Data-driven and analytical mindset: can quantify issues, analyze root causes, and share the scope of a problem.
- Flexibility & proactivity: willing to step beyond a narrow job description in a startup environment.
- Ability to execute and thrive in a fast-paced environment.
- Able to translate complex topics and communicate effectively to stakeholders.
Nice to have:
- Experience in card program management.
- Crypto interest or professional experience.
Why it’s worth a try - advantages of working at ICEO:
- Budget: €26,000-€32,400 annual gross, depending on your experience and skills.
- Full-time employment contract.
- Possibility to work remotely.
- Flexible working hours - we have core working hours between 11 am and 3 pm CET, offering you the opportunity to choose when you work outside of those hours.
- High impact: you will be the first Payment Operations Specialist at BeOne, shaping crucial payment processes.
- Opportunity to grow by accessing internal and external learning & development programs.
Our recruitment process includes these stages:
- A conversation with TA Partner - (about 45 mins) - I will tell you about us, BeOne, the role, the offer and the next steps in the recruitment process. Moreover, I will ask you questions about your experience, availability, and salary expectations. You can expect behavioural questions to see if you fit the position and our company. There will be time to answer your questions.
- A meeting with the Head of Operations at BeOne, who will be your manager - (about 1.5h) - you can expect in-depth, experience-based questions that delve into your past projects and responsibilities. He will validate your payment operations skills by asking about real scenarios you’ve handled. You can both decide if you want to work together. He will also allocate time to answer your questions.
Want to know more? Take a look at our profile on Clutch and find out what our clients say about us. Visit our website and check who we have helped to succeed.
Payment Operations Specialist (BeOne) in Royal Leamington Spa employer: Iceo
Contact Detail:
Iceo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Specialist (BeOne) in Royal Leamington Spa
✨Tip Number 1
Get to know BeOne inside out! Familiarise yourself with our services and values. This way, when you chat with us, you can show how your experience aligns perfectly with what we’re all about.
✨Tip Number 2
Prepare for those interviews by thinking of real-life examples from your past roles. We love hearing about how you've tackled challenges in payment operations or banking – it shows us you’ve got the chops!
✨Tip Number 3
Don’t shy away from asking questions during your interviews! It’s a two-way street, and we want to see your curiosity about how you can contribute to our growth at BeOne.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Payment Operations Specialist (BeOne) in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Operations Specialist role. Highlight your experience in fintech, banking, or PSPs, and don’t forget to showcase your analytical skills and familiarity with reconciliation and safeguarding.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining BeOne and how your background aligns with our mission. Keep it concise but impactful, and let your personality come through.
Showcase Your Communication Skills: Since you'll be translating complex topics for stakeholders, make sure your written application reflects your ability to communicate clearly. Use straightforward language and structure your thoughts logically to demonstrate your proficiency in English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Iceo
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment operations, especially in the fintech space. Be prepared to discuss your experience with reconciliation, safeguarding, and handling payment disputes. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Analytical Skills
Since the role requires a data-driven mindset, come ready to share examples of how you've quantified issues and analysed root causes in past roles. Think of specific situations where your analytical skills made a difference, as this will resonate well with the interviewers.
✨Prepare for Behavioural Questions
Expect behavioural questions that dig into your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and demonstrate how you’ve successfully navigated challenges in previous roles.
✨Ask Insightful Questions
At the end of your interviews, make sure to ask thoughtful questions about the company’s vision, the team dynamics, and the challenges they face in payment operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
