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- Tasks: Manage payment operations, handle escalations, and improve processes in a fast-paced neobank environment.
- Company: BeOne is a cutting-edge neobank redefining finance with innovative tools and services.
- Benefits: Enjoy flexible hours, remote work options, and a competitive salary of €26,000-€32,400 annually.
- Why this job: Be the first Payment Operations Specialist, shaping crucial processes and driving financial freedom.
- Qualifications: 2 years in fintech or banking, fluent in Latvian and English, with strong analytical skills.
- Other info: Opportunity for growth through learning programs and a dynamic startup culture.
The predicted salary is between 22000 - 28000 £ per year.
About the role:
We’re looking for an experienced Payments Operations Specialist based out of Latvia, to join our neobank – BeOne, and support our launch and growth plans.
You will report directly to the Head of Operations and collaborate with the Head of Finance.
About us:
BeOne is a part of ICEO. It is a next-generation neobank that redefines how individuals and businesses manage money by blending traditional and digital finance. Our platform offers multi-currency accounts, ultra-low fees, real-time global payments, and robust financial tools, all within an intuitive, refined interface.
Our bold vision is to become the largest regulated funds and data transfer network for both retail and business customers. We empower users with financial freedom, security, and efficiency, whether for personal finances, business operations, or global investments.
In this role, you will:
- Ensure daily reconciliation is completed and collaborate with Finance teams to ensure sufficient safeguarding.
- Handle escalations from Customer Service on payment-related queries such as missing payments, bank recalls, and card disputes and chargebacks.
- Handle manual payment processes including fee cancellations, account credits, and debits in line with SLAs and internal policies.
- You’ll be the main point of contact on operational issues with our banking and payment providers.
- Support in card stock management, card fraud monitoring and ensuring we have robust procedures to manage these effectively.
- Support Finance in the design and development of reconciliation and monitoring tools.
- Support process improvement across card and payment operations and facilitate knowledge sharing through the creation of clear and structured documentation.
What we expect from you:
- 2 years experience in a similar role working in fintech, banking, or PSPs.
- Fluent Latvian and English speaker, and able to write documentation in clear English.
- Based in Latvia and be ready to visit an office in Riga when needed (max 1–2 times monthly).
- Close familiarity with reconciliation and safeguarding.
- Deep understanding of banking operations, KYC/AML, and regulatory frameworks.
- Data-driven and analytical mindset: can quantify issues, analyze root causes, and share the scope of a problem.
- Flexibility & proactivity: willing to step beyond a narrow job description in a startup environment.
- Ability to execute and thrive in a fast-paced environment.
- Able to translate complex topics and communicate effectively to stakeholders.
Nice to have:
- Experience in card program management.
- Crypto interest or professional experience.
Why it’s worth a try – advantages of working at ICEO:
- Budget: €26,000-€32,400 annual gross, depending on your experience and skills.
- Full-time employment contract.
- Possibility to work remotely.
- Flexible working hours – we have core working hours between 11 am and 3 pm CET, offering you the opportunity to choose when you work outside of those hours.
- High impact: you will be the first Payment Operations Specialist at BeOne, shaping crucial payment processes.
- Opportunity to grow by accessing internal and external learning & development programs.
Our recruitment process includes these stages:
- A conversation with TA Partner – (about 45 mins) – I will tell you about us, BeOne, the role, the offer and the next steps in the recruitment process. Moreover, I will ask you questions about your experience, availability, and salary expectations. You can expect behavioral questions to see if you fit the position and our company. There will be time to answer your questions.
- A meeting with the Head of Operations at BeOne, who will be your manager – (about 1.5h) – you can expect in-depth, experience-based questions that delve into your past projects and responsibilities. He will validate your payment operations skills by asking about real scenarios you’ve handled. You can both decide if you want to work together. He will also allocate time to answer your questions.
Want to know more?
- Take a look at our profile on Clutch and find out what our clients say about us.
- Visit our website and check who we have helped to succeed.
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Payment Operations Specialist (BeOne) employer: Iceo
Contact Detail:
Iceo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Specialist (BeOne)
✨Tip Number 1
Familiarise yourself with the latest trends in fintech and payment operations. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills, especially in handling payment-related issues. This will be crucial when speaking with the Head of Operations, as they will want to see how you've navigated similar challenges.
✨Tip Number 3
Brush up on your knowledge of KYC/AML regulations and banking operations. Being able to speak confidently about these topics will set you apart, as they are essential for the role and will likely come up during your discussions.
✨Tip Number 4
Showcase your flexibility and proactive attitude by preparing questions that reflect your eagerness to contribute to process improvements. This will highlight your readiness to go beyond the job description and make a meaningful impact at BeOne.
We think you need these skills to ace Payment Operations Specialist (BeOne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payments operations, fintech, or banking. Emphasise your familiarity with reconciliation and safeguarding, as well as any specific tools or processes you've used.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at BeOne and how your skills align with their needs. Mention your analytical mindset and ability to thrive in fast-paced environments, as these are key attributes they are looking for.
Showcase Language Proficiency: Since fluency in Latvian and English is required, ensure you mention your language skills clearly in your application. If you have experience writing documentation in English, highlight this as well.
Prepare for Interviews: Anticipate questions about your past experiences in payment operations. Be ready to discuss specific scenarios where you've handled escalations or process improvements, as well as your approach to problem-solving in a startup environment.
How to prepare for a job interview at Iceo
✨Know Your Payments Operations
Make sure you have a solid understanding of payment operations, including reconciliation processes and safeguarding. Be prepared to discuss your previous experiences in these areas and how they relate to the role at BeOne.
✨Demonstrate Your Analytical Skills
Since the role requires a data-driven mindset, be ready to showcase your analytical skills. Prepare examples of how you've quantified issues, analysed root causes, and communicated findings to stakeholders in past roles.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your fit for the company culture and the specific role. Think of scenarios from your past work where you demonstrated flexibility, proactivity, and problem-solving skills.
✨Ask Insightful Questions
During your interview, take the opportunity to ask thoughtful questions about BeOne's operations, team dynamics, and future plans. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
