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- Tasks: Lead a team, maximise sales, and create an inclusive store culture.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
- Other info: Flexible hours and opportunities for personal development await you!
The predicted salary is between 13 - 16 £ per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Additional Information: fully flexible
Duty Manager in West Drayton employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in West Drayton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Since the Duty Manager role is all about leading a team, think of examples from your past experiences where you've motivated others or solved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you’ve gone above and beyond for customers in previous roles. This will highlight your commitment to delivering great service, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Duty Manager in West Drayton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Duty Manager role shine through. We want to see that you genuinely care about delivering great service and supporting your team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or supervisory roles. We love seeing how your skills align with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your ideas effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at Iceland.
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and how they support their teams. This will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved team engagement. Highlight how you can motivate others and create an inclusive environment, as this is crucial for the role.
✨Demonstrate Your Retail Knowledge
Brush up on retail management principles, especially around maximising profit and customer service. Be ready to discuss strategies you would implement to drive sales and improve store performance, showing that you understand the business side of things.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
