Team Leader

Team Leader

Bristol Part-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team while ensuring excellent customer service and store operations.
  • Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
  • Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
  • Why this job: Be part of an inclusive culture that values personal development and teamwork.
  • Qualifications: Retail management experience preferred but not essential; strong communication skills required.
  • Other info: Flexible hours and opportunities for progression await you!

The predicted salary is between 24000 - 36000 £ per year.

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

  • Have a clear focus on delivering great availability for your customers.
  • Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
  • Deliver on all agreed actions set for you by your line manager.
  • Engage, develop & retain great people:

  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
  • Doing the right processes and doing them right:

  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all “One Best Way” processes.
  • Leadership:

    Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.
  • Required skills & experience:

  • Experience in a retail management or supervisory role ideal but not essential.
  • Communicates effectively with every colleague to deliver store tasks first time, every time.
  • Plans and organises the shift, using every member of the team.
  • Provides balanced feedback when needed to improve the performance of every colleague.
  • Sets the pace of the team, when on shift, by being hands on to deliver a great store.
  • What We Offer:

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 28 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.
  • Apply now to join the team and start your Iceland story!

    Additional InformationFlexibility

    Team Leader employer: Iceland

    Iceland is renowned for its commitment to employee satisfaction and development, making it an exceptional employer for those seeking a rewarding career as a Team Leader. With a supportive and inclusive work culture, employees benefit from clear career pathways, generous discounts, and a range of perks including holiday pay and healthcare options. Join us in a vibrant retail environment where your leadership can shine and contribute to our mission of delivering outstanding service to our customers.
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    Contact Detail:

    Iceland Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Team Leader

    Tip Number 1

    Familiarise yourself with the company's values and culture. Since we prioritise customer service and teamwork, demonstrating your alignment with these values during any interactions can set you apart.

    Tip Number 2

    Showcase your leadership skills in previous roles. Be ready to share specific examples of how you've motivated a team or improved performance, as this is crucial for the Team Leader position.

    Tip Number 3

    Network with current employees if possible. Engaging with our team members can provide insights into the role and company culture, which can be beneficial during interviews.

    Tip Number 4

    Prepare to discuss how you would handle specific retail scenarios. Think about challenges you might face as a Team Leader and how you would address them, as practical problem-solving is key in this role.

    We think you need these skills to ace Team Leader

    Leadership Skills
    Effective Communication
    Team Management
    Customer Service Orientation
    Organisational Skills
    Problem-Solving Skills
    Sales Techniques
    Performance Feedback
    Adaptability
    Proactive Approach
    Cash Handling Procedures
    Digital Service Implementation
    Inclusivity Awareness
    Enthusiasm and Motivation

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Leader position. Understand the key responsibilities and required skills to tailor your application accordingly.

    Craft a Tailored CV: Highlight relevant experience in retail management or supervisory roles. Use specific examples that demonstrate your leadership skills and ability to work effectively with a team.

    Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to creating an inclusive culture. Mention how your values align with those of the company and provide examples of how you've successfully led a team in the past.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Iceland

    Show Your Leadership Skills

    As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and supported your team in previous roles, and be ready to discuss your approach to creating an inclusive culture.

    Understand the Company Values

    Familiarise yourself with the company's values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and teamwork. This shows that you are not just looking for a job, but a place where you can contribute meaningfully.

    Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about situations where you've had to handle difficult customers or manage team dynamics, and be ready to discuss how you approached these challenges.

    Ask Insightful Questions

    At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the role. This demonstrates your genuine interest in the position and helps you gauge if it's the right fit for you.

    Team Leader
    Iceland
    Location: Bristol
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