Team Leader

Team Leader

Milford Haven Part-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team while ensuring excellent customer service and store operations.
  • Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
  • Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways.
  • Why this job: Be part of an inclusive culture that values personal development and teamwork.
  • Qualifications: Retail management experience is a plus, but effective communication and organisation are key.
  • Other info: Receive a £2 per hour supplement for managing shifts.

The predicted salary is between 24000 - 36000 £ per year.

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

  • Have a clear focus on delivering great availability for your customers.
  • Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
  • Deliver on all agreed actions set for you by your line manager.
  • Engage, develop & retain great people:

  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
  • Doing the right processes and doing them right:

  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all “One Best Way” processes.
  • Leadership:

    Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.
  • Required skills & experience:

  • Experience in a retail management or supervisory role ideal but not essential.
  • Communicates effectively with every colleague to deliver store tasks first time, every time.
  • Plans and organises the shift, using every member of the team.
  • Provides balanced feedback when needed to improve the performance of every colleague.
  • Sets the pace of the team, when on shift, by being hands on to deliver a great store.
  • What We Offer:

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 28 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.
  • Apply now to join the team and start your Iceland story!

    Team Leader employer: Iceland

    As a leading employer in the retail sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of our team members. With clear career pathways, generous benefits such as a 15% discount across all stores, and a commitment to personal development, we empower our Team Leaders to thrive while delivering exceptional service to our customers. Join us at Iceland and be part of a company that truly values its people and their contributions.
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    Contact Detail:

    Iceland Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Team Leader

    Tip Number 1

    Familiarise yourself with the company's values and culture. Since we prioritise customer service and teamwork, demonstrating your alignment with these values during any interactions can set you apart.

    Tip Number 2

    Showcase your leadership skills in previous roles. Be ready to share specific examples of how you've motivated a team or improved performance, as this is crucial for the Team Leader position.

    Tip Number 3

    Prepare to discuss your approach to problem-solving and decision-making. We value proactive leaders who can handle challenges effectively, so think of scenarios where you've successfully navigated difficult situations.

    Tip Number 4

    Engage with our current employees on social media or professional networks. This can provide insights into the company culture and help you tailor your approach when applying for the role.

    We think you need these skills to ace Team Leader

    Leadership Skills
    Effective Communication
    Team Management
    Customer Service Orientation
    Organisational Skills
    Problem-Solving Skills
    Sales Techniques
    Performance Feedback
    Proactive Approach
    Cash Handling Procedures
    Inclusivity Awareness
    Adaptability
    Time Management
    Conflict Resolution

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.

    Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team leadership. Provide specific examples of how you've successfully managed teams or improved store performance in previous roles.

    Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Iceland

    Show Your Leadership Skills

    As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and supported your team in previous roles, and be ready to discuss your approach to creating an inclusive culture.

    Understand the Company Values

    Familiarise yourself with the company's values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and teamwork, as these are key aspects of the role.

    Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about past experiences where you had to handle difficult situations or improve team performance, and be ready to discuss them in detail.

    Ask Insightful Questions

    At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company. You might ask about the team's current challenges or opportunities for personal development within the company.

    Team Leader
    Iceland
    Location: Milford Haven
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    I
    • Team Leader

      Milford Haven
      Part-Time
      24000 - 36000 £ / year (est.)
    • I

      Iceland

      1000+
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