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- Tasks: Lead a team while working as a Retail Assistant, driving sales and ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and team wellbeing.
- Benefits: Enjoy 15% discount, 28 days holiday, Christmas vouchers, and clear career pathways.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but effective communication and organisation skills are key.
- Other info: Receive a £2 per hour supplement for managing shifts.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.
As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with our company values and culture. Understanding what makes us one of the Best Big Companies to Work For will help you align your approach and demonstrate your commitment to our mission during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project in the past. Highlighting your ability to engage and develop others will resonate well with us as we value strong leadership.
✨Tip Number 3
Be ready to discuss your strategies for maximising profit and improving customer experience. We want to see your proactive approach to driving sales and ensuring great availability for customers.
✨Tip Number 4
Prepare to talk about your communication style and how you ensure effective collaboration within a team. We appreciate candidates who can articulate their methods for providing balanced feedback and fostering an inclusive culture.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific examples of how you've engaged and developed teams in previous roles, and how you plan to bring that experience to the Team Leader position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and developed team members in previous roles, and be ready to discuss your approach to creating an inclusive culture.
✨Understand the Business Goals
Familiarise yourself with the company's mission and values, especially their focus on customer service and team engagement. Be prepared to discuss how you can contribute to maximising profit and enhancing customer experience in your role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle various retail scenarios. Think of specific situations where you've successfully managed challenges or improved team performance, and be ready to share these stories.
✨Emphasise Communication Skills
Effective communication is key in a retail environment. Highlight your ability to communicate clearly with colleagues and customers alike. Prepare to discuss how you ensure tasks are completed efficiently and how you provide constructive feedback to your team.
