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- Tasks: Lead a team to deliver excellent customer service and maximise store profits.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills are essential.
- Other info: Be part of an inclusive team that values personal development and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
Increase your chances of an interview by reading the following overview of this role before making an application.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager (Tiptree, Essex) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Tiptree, Essex)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved a problem. Be ready to share these stories during your interview to demonstrate how you can engage and develop great people.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you've gone above and beyond for customers in previous roles. This will highlight your commitment to creating the best shopping experience, which is key for a Shift Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Shift Manager (Tiptree, Essex)
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand what being a Shift Manager is all about. Read through the job description carefully and think about how your experience aligns with the responsibilities and skills mentioned. This will help you tailor your application to show us why you're the perfect fit!
Show Your Passion for People: We love candidates who are passionate about engaging and developing their teams. In your application, share examples of how you've supported your colleagues in the past. Highlight any leadership experiences that demonstrate your ability to create an inclusive culture where everyone can thrive.
Be Specific and Relevant: When detailing your experience, be specific! Use concrete examples that relate directly to the key responsibilities of the Shift Manager role. This helps us see how your background makes you a great candidate. Don't just list duties; tell us about your achievements and how they benefited your previous employers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re serious about joining our team. So, don’t wait—get your application in today!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and culture. Understanding what makes them one of the Best Big Companies to Work For will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your capability to engage and develop great people, which is crucial for the role.
✨Be Ready to Discuss Customer Engagement
Since the company prides itself on loving its customers, be prepared to talk about how you would enhance customer experience in the store. Think of specific strategies you could implement to maximise profit and ensure great availability for customers, as this will show your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support personal development. This not only shows your interest but also helps you gauge if the company is the right fit for you.