At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise store profits.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression opportunities.
- Other info: Inclusive culture with personal development and leadership opportunities.
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Experience in retail management and strong communication skills required.
The predicted salary is between 24000 - 36000 € per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Locations
Shift Manager (Tiptree, Essex) employer: Iceland
Iceland is an exceptional employer, renowned for its commitment to both customer satisfaction and employee well-being. With a supportive and inclusive work culture, employees benefit from clear career pathways, generous discounts, and a range of rewards that recognise long service and personal development. Located in Tiptree, Essex, this role as Shift Manager offers the opportunity to lead a passionate team while enjoying a fulfilling work-life balance in a thriving retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager (Tiptree, Essex)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you would create an inclusive culture and ensure every customer feels valued. This aligns perfectly with their focus on loving customers and looking after teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Shift Manager (Tiptree, Essex)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Shift Manager role. Highlight your retail management experience and any specific achievements that demonstrate your ability to lead a team and drive sales. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Iceland!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and what makes it one of the Best Big Companies to Work For. Understanding their commitment to customers and teams will help you align your answers with their culture.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will show that you can inspire and engage your colleagues.
✨Be Ready to Discuss Profit Maximisation
Since maximising profit is a key responsibility, think about how you can contribute to this goal. Be prepared to discuss strategies you've used in previous roles to improve sales or enhance customer experience, as this will highlight your proactive approach.
✨Emphasise Team Development
The role requires engaging and developing great people. Share your thoughts on how you would support team engagement and personal development. Mention any past experiences where you’ve helped colleagues grow, as this aligns perfectly with the company’s values.
