At a Glance
- Tasks: Lead a team to maximise sales and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Other info: Receive a £2 supplement for every hour spent managing shifts.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills required.
The predicted salary is between 30000 - 42000 € per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \"sell a £1 & save a £1\" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \"One Best Way\" processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager (Inside M25) in Hayes employer: Iceland
As a proud recipient of accolades for being one of the Best Big Companies to Work For, we prioritise our employees' well-being and development. Our Shift Manager role offers a vibrant work culture where teamwork and customer satisfaction are at the forefront, alongside competitive benefits such as a 15% store discount, generous holiday allowance, and clear pathways for career progression. Join us in creating an inclusive environment that values every team member's contribution while enjoying the unique advantages of working within the M25 area.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager (Inside M25) in Hayes
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us one of the Best Big Companies to Work For will help you align your approach during interviews and discussions, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Demonstrate your leadership skills in practical scenarios. Think of examples from your past experiences where you've successfully led a team or improved store performance, as this will resonate well with our focus on effective management and team engagement.
✨Tip Number 3
Prepare to discuss how you can maximise profit and enhance customer experience. Be ready to share innovative ideas on driving sales and improving store availability, as these are key responsibilities for the Shift Manager role.
✨Tip Number 4
Network with current employees or reach out to us on social media. Engaging with our team can provide valuable insights into the role and the company, helping you tailor your approach and stand out as a candidate who truly understands our mission.
We think you need these skills to ace Shift Manager (Inside M25) in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise your ability to communicate effectively and lead a team, as these are key skills for the Shift Manager position.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your commitment to team development. Mention specific examples of how you've maximised profit or improved team engagement in previous roles.
Highlight Leadership Skills:In your application, focus on your leadership style and how it aligns with the company's values. Discuss how you can create an inclusive culture and motivate your team to deliver excellent service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Shift Manager, your leadership style is crucial. Be prepared to discuss how you motivate and engage your team. Share specific examples of how you've successfully led a team in the past, focusing on your approach to creating an inclusive culture.
✨Demonstrate Customer Focus
This role emphasises loving customers. Think of instances where you've gone above and beyond for customers. Be ready to explain how you ensure great availability and service, and how you can contribute to making the store the best place to shop.
✨Discuss Your Retail Experience
Highlight your previous retail management or supervisory experience. Prepare to talk about how you've effectively communicated with colleagues and organised shifts to maximise productivity. Specific examples will help illustrate your capabilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about how you would respond to common retail situations, such as managing a busy shift or resolving a customer complaint, and be ready to share your thought process.
