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- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join one of the Best Big Companies to Work For, known for its supportive culture.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management or supervisory roles is essential.
- Other info: Be part of an inclusive team that values personal development and teamwork.
Job Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
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We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
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As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
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Key responsibilities include:
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Maximise profit:
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- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
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Engage, develop & retain great people:
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- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
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Doing the right processes and doing them right:
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- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
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Leadership:
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Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
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- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
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Required skills & experience:
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- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
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What We Offer:
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- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Apply now to join the team and start your Iceland story!
Shift Manager - Competitive hourly supplement for leadership roles (Tiptree, Essex) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Competitive hourly supplement for leadership roles (Tiptree, Essex)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Shift Manager role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've engaged and developed your team in previous roles. Highlighting your ability to motivate others will resonate well with the hiring managers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Shift Manager - Competitive hourly supplement for leadership roles (Tiptree, Essex)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about being a Shift Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your retail management experience and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement, as this will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in retail management or supervisory roles. Prepare specific examples of how you've engaged and developed your team, as well as how you've maximised profit and improved store performance.
✨Demonstrate Your Customer Focus
Since the role emphasises loving customers, think of instances where you went above and beyond to enhance customer experience. Share stories that highlight your approachability and dedication to service, which are key traits for a Shift Manager.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, leadership style, and opportunities for personal development within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.