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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and maximise store profits.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Be part of an inclusive team that values personal development and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
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We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
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As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
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Key responsibilities include:
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Maximise profit:
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- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
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Engage, develop & retain great people:
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- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
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Doing the right processes and doing them right:
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- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
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Leadership:
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Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
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- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
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Required skills & experience:
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- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
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What We Offer:
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- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Apply now to join the team and start your Iceland story!
Shift Manager (Blyth, Northumberland) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Blyth, Northumberland)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Iceland and their values. This way, you can show how your own approach aligns with their commitment to customers and team engagement.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved a process. Be ready to share these stories during your interview to demonstrate your fit for the Shift Manager role.
✨Tip Number 3
Be proactive in your follow-up! After your interview, send a thank-you email expressing your enthusiasm for the role. This shows that you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Shift Manager (Blyth, Northumberland)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about being a Shift Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your retail management experience and any relevant skills that match what we're looking for. This helps us see why you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement, as this will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in retail management or supervisory roles. Think of specific examples where you’ve successfully led a team, improved performance, or created an inclusive environment. This will demonstrate that you can embody the leadership qualities they value.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or resolving a customer complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to engage with both customers and team members.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for personal development, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.