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- Tasks: Lead a team to maximise sales and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills are essential.
- Other info: Receive a £2 supplement for every hour you manage shifts.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to "sell a £1 & save a £1" to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us tick at StudySmarter will help you align your approach during interviews and discussions, showcasing that you're a great fit for our team.
✨Tip Number 2
Demonstrate your leadership skills in practical scenarios. Think of examples from your past experiences where you've successfully led a team or improved processes, as this will resonate well with our focus on effective management.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can provide you with insider knowledge about the role and the company culture, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you would handle specific retail challenges. Being ready with solutions or strategies for common issues in retail management will show that you're proactive and ready to contribute from day one.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Use specific examples that demonstrate your ability to lead a team, maximise profit, and engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Shift Manager. Mention how your leadership style aligns with the company's values and how you can contribute to creating an inclusive culture.
Highlight Key Skills: In your application, emphasise skills such as effective communication, planning and organisation, and providing balanced feedback. These are crucial for the Shift Manager position and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and your approach to creating an inclusive culture.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer satisfaction. Be ready to share ideas on how you can contribute to these goals during your interview.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with team members and resolved conflicts in the past, ensuring tasks are completed efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you had to make quick decisions or manage difficult customers.