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- Tasks: Lead a team to maximise sales and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills required.
- Other info: Receive a £2 supplement for every hour you manage shifts.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us one of the Best Big Companies to Work For will help you align your approach during interviews and discussions, showcasing that you're a great fit for our team.
✨Tip Number 2
Demonstrate your leadership skills in any interactions you have with us. Whether it's through networking or during the interview process, share examples of how you've successfully led teams in the past, as this role heavily relies on effective leadership.
✨Tip Number 3
Be prepared to discuss how you can maximise profit and improve customer experience. Think of specific strategies or ideas you could implement in our stores that align with our goals, as this will show your proactive mindset.
✨Tip Number 4
Engage with current employees or reach out to us on social media. Building connections can provide you with insights into the role and company culture, which can be invaluable when it comes to tailoring your approach during the application process.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Shift Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant retail management experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead a team and drive sales.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've engaged and developed teams in previous roles, and explain why you want to work for this company.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Shift Manager, your role revolves around customer satisfaction. Be prepared to share examples of how you've gone above and beyond to ensure customers have a great experience in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and how you motivate your team. Discuss specific instances where you've successfully led a team to achieve targets or improve performance.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations, such as managing conflicts or improving team dynamics, and be ready to discuss them.
✨Understand the Company Culture
Research the company's values and culture. Be ready to explain how your personal values align with theirs, especially regarding teamwork, respect, and customer care.
