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- Tasks: Lead a team to deliver excellent customer service and maximise store profits.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills required.
- Other info: Shift pattern from 15:00 to 00:00; earn a £2 supplement for shift managing.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Additional Information Shift pattern of 15:00 – 00:00
Shift Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us a great place to work will help you align your approach during interviews and discussions, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your previous roles. Highlight instances where you've successfully managed a team or improved store performance, as this will resonate well with our focus on effective management.
✨Tip Number 3
Prepare to discuss how you would engage and develop your team. Think about strategies you've used in the past to motivate staff and create a positive work atmosphere, as this aligns with our commitment to team engagement.
✨Tip Number 4
Be ready to talk about your approach to customer service. We value a positive attitude and proactive service, so share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Use specific examples that demonstrate your ability to lead a team, manage shifts, and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Shift Manager. Mention how your leadership style aligns with the company's values and how you can contribute to creating an inclusive culture.
Highlight Key Skills: In your application, emphasise skills such as effective communication, planning and organisation, and the ability to provide constructive feedback. These are crucial for the Shift Manager position.
Show Enthusiasm for the Company: Express your enthusiasm for working at Iceland and your commitment to delivering great customer experiences. Research the company’s values and mention how they resonate with you in your application.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and your approach to creating an inclusive work environment.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer satisfaction. Be ready to share ideas on how you can contribute to these goals during your interview.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with team members and resolved conflicts in the past, ensuring tasks are completed efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to make quick decisions or handle difficult customers, and be ready to explain your thought process.
