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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills required.
- Other info: Receive a £2 supplement for every hour you manage shifts.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us a great place to work will help you align your approach during interviews and discussions, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your previous roles. Highlight instances where you've successfully managed a team or improved store performance, as this will resonate well with our focus on effective management.
✨Tip Number 3
Prepare to discuss how you engage and develop team members. We value proactive support and personal development, so think of ways you've helped colleagues grow in their roles and how you can bring that to our team.
✨Tip Number 4
Showcase your customer service mindset. Be ready to explain how you prioritise customer satisfaction and how your approach aligns with our goal of being the best place to shop, which is crucial for the Shift Manager role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise your ability to communicate effectively and lead a team, as these are key skills for the Shift Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team engagement. Mention specific examples of how you've maximised profit and supported team development in previous roles.
Highlight Leadership Skills: In your application, focus on your leadership approach. Describe how you motivate your team, manage shifts, and ensure a positive shopping experience for customers. Use concrete examples to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Shift Manager, your leadership style is crucial. Be prepared to discuss how you motivate and engage your team, and share examples of how you've successfully led a team in the past.
✨Demonstrate Customer Focus
Highlight your commitment to customer service during the interview. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or conflicts within your team and how you resolved them.
✨Know the Company Culture
Research the company’s culture and values. Be ready to explain how your personal values align with theirs, especially regarding teamwork, respect, and inclusivity, which are key aspects of the role.
