Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure excellent customer service and store performance.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Experience in retail management or supervisory roles is essential.
- Other info: Receive a £2 supplement for every hour you manage shifts.
The predicted salary is between 24000 - 33600 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key Responsibilities
Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
#J-18808-Ljbffr
Shift Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. As a Shift Manager, you'll need to embody the principles of customer service and teamwork that the company prides itself on. Show your enthusiasm for these values during any interactions.
✨Tip Number 2
Demonstrate your leadership skills in previous roles. Be ready to share specific examples of how you've motivated a team or improved store performance. This will help you stand out as a candidate who can effectively lead and inspire others.
✨Tip Number 3
Network with current employees or those in similar roles. They can provide insights into the day-to-day responsibilities and expectations of a Shift Manager, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you handle challenges in a retail environment. Think about times when you've had to resolve conflicts or improve customer satisfaction, as these experiences are crucial for a Shift Manager role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Shift Manager position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Strong CV: Your CV should clearly showcase your retail management experience and any relevant skills. Use bullet points to make it easy to read and ensure you include specific achievements that demonstrate your leadership abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples from your past roles that illustrate your ability to manage shifts effectively and support your team.
Proofread Your Application: Before submitting, take the time to proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Shift Manager, your leadership style is crucial. Be prepared to discuss your approach to managing a team, how you motivate others, and examples of how you've successfully led a team in the past.
✨Demonstrate Customer Focus
This role emphasises loving customers. Share specific instances where you've gone above and beyond to enhance customer experience, and how you plan to maintain high service standards.
✨Highlight Your Retail Experience
Make sure to talk about your previous retail management or supervisory roles. Discuss how your experience aligns with the responsibilities of the Shift Manager position and how you can contribute to the store's success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to team dynamics, customer complaints, or operational challenges, and how you would address them.
