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- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join one of the Best Big Companies to Work For, known for its supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Be part of a dynamic team that values your growth and contributions.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Inclusive environment with various employee support schemes.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
- Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a £1 & save a £1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
- Leadership:
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Retail Operations Supervisor (Dursley, Gloucestershire) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Supervisor (Dursley, Gloucestershire)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Retail Operations Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've engaged and developed your team in previous roles. Highlighting your ability to create an inclusive culture will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Retail Operations Supervisor (Dursley, Gloucestershire)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail shine through! We want to see that you genuinely care about providing great service and supporting your team.
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Operations Supervisor, leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved store performance. Be ready to discuss how you engage and develop your team, as this aligns with their focus on creating an inclusive culture.
✨Demonstrate Customer-Centric Thinking
Since the company prides itself on loving its customers, be prepared to share how you’ve gone above and beyond to enhance customer experience in previous roles. Think of specific instances where your actions directly contributed to customer satisfaction and sales.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations in a retail environment. Practice responses that highlight your ability to maximise profit, manage shifts effectively, and implement processes that ensure a great shopping experience.