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For Companies At a Glance
- Tasks: Lead the team, maximise profit, and ensure seamless store operations.
- Company: Join a growing business that values its people and fosters success.
- Benefits: Enjoy 33 days holiday, discounts, and healthcare options.
- Why this job: Be part of a dynamic team focused on customer service and personal growth.
- Qualifications: Proven retail management experience and strong leadership skills required.
- Other info: Immediate start available; perfect for those looking to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Create a culture of "sell a £, save a £" to maximise store sales and profit. Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Lead by example to get the best from the team and provide the best service to customers.
Work together with enthusiasm and take action to reduce waste. Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best.
Proven experience in a retail management role. Strong leadership and team management skills. Customer-focused with a passion for delivering outstanding service.
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
Operations Executive - Immediate Start employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive - Immediate Start
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Operations Executive. Understand how to maximise profit and lead a team effectively, as these are crucial aspects of the role. Research common challenges faced in retail management and think about how you would address them.
✨Tip Number 2
Showcase your leadership skills during any interactions with us. Be prepared to discuss specific examples of how you've successfully managed a team or improved store performance in previous roles. This will demonstrate your capability to take charge when the Store Manager is absent.
✨Tip Number 3
Emphasise your customer service experience. Since the role is heavily focused on delivering outstanding service, be ready to share instances where you went above and beyond for customers. This will highlight your customer-centric approach, which is vital for our business.
✨Tip Number 4
Prepare to discuss your approach to training and developing team members. We value a proactive approach to upskilling, so think about how you can contribute to creating a culture of continuous improvement within the team. Your ability to coach and mentor will set you apart.
We think you need these skills to ace Operations Executive - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Use specific examples that demonstrate your ability to drive sales, manage teams, and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to team development. Mention how your previous experiences align with the responsibilities of the Operations Executive role and how you can contribute to the store's success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles, such as sales increases or successful team projects. This will help demonstrate your capability to meet the expectations of the Deputy Manager position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Iceland
✨Show Your Leadership Skills
As a Deputy Manager, demonstrating strong leadership is crucial. Be prepared to share examples of how you've successfully led a team in the past, focusing on your ability to motivate and develop others.
✨Understand Store Operations
Familiarise yourself with key store operations and performance metrics. During the interview, discuss how you would review sales and operations to identify priorities and drive actions for improvement.
✨Emphasise Customer Focus
Highlight your passion for delivering outstanding customer service. Share specific instances where you went above and beyond to enhance the customer experience, as this aligns with the company's values.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges in the store. Think of examples where you've made effective decisions under pressure and how you coached your team through difficult situations.
