At a Glance
- Tasks: Maximise store profit, lead the team, and ensure seamless operations.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Retail management experience and strong leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
You could be just the right applicant for this job. Read all associated information and make sure to apply.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key responsibilities include:
- Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of sell a £, save a £ to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all One Best Way processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
- Leadership: Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
Required skills & experience:
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Assistant Operations Manager (Thornton Heath) in London employer: Iceland
As a leading employer in Thornton Heath, we pride ourselves on fostering a supportive and inclusive work environment where our team members can thrive. With clear career pathways, generous benefits such as a 15% store discount and 33 days of holiday, we are committed to the growth and well-being of our employees, ensuring that every individual feels valued and empowered to deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager (Thornton Heath) in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-play with a friend. The more comfortable you are, the better you'll perform when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Operations Manager (Thornton Heath) in London
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Assistant Operations Manager and how your experience aligns with our needs.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We want to see how your skills and experiences relate specifically to this role. Highlight your retail management experience and any leadership roles you've had that showcase your ability to engage and develop a team.
Show Your Passion for Customer Service:We love candidates who are passionate about delivering outstanding service. In your application, share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to our values.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Iceland
✨Know Your Numbers
As an Assistant Operations Manager, you'll need to be on top of store performance metrics. Before the interview, brush up on key performance indicators (KPIs) relevant to retail operations. Be ready to discuss how you've used data to drive sales and improve processes in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to engage and develop a team. Prepare stories that demonstrate how you've motivated staff, resolved conflicts, or improved team dynamics in past positions.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture. They pride themselves on customer service and team engagement, so be prepared to discuss how you align with these principles and how you would contribute to fostering an inclusive environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
