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- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail management or supervisory roles is essential.
- Other info: Be part of an inclusive culture where everyone can thrive.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager in Ferndown employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Ferndown
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to manage and motivate others.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you’ve gone above and beyond for customers in previous roles. This will highlight your commitment to creating a positive shopping experience, which is key for a Shift Manager.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how they support personal development. This shows your interest in the role and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Shift Manager in Ferndown
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Shift Manager and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved team dynamics. Be ready to discuss how you can engage, develop, and retain great people, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Your Customer Focus
The company prides itself on loving its customers, so be prepared to talk about how you would maximise profit while ensuring great customer service. Share specific strategies you've used in the past to enhance customer experience and drive sales.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that show you're serious about the role and the company. Ask about their approach to team engagement or how they support personal development, which will demonstrate your commitment to contributing positively to their culture.
