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- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, healthcare options, and career growth opportunities.
- Other info: Inclusive culture with clear pathways for development and progression.
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Experience in retail management and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to sell a £1 & save a £1 to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all One Best Way processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Store Leadership Coordinator (Tiptree, Essex) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leadership Coordinator (Tiptree, Essex)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills! Since the role is all about engaging and developing people, think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you’ve gone above and beyond for customers in previous roles. This will demonstrate that you truly care about providing the best shopping experience, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Leadership Coordinator (Tiptree, Essex)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Store Leadership Coordinator role. Highlight your retail management experience and how it aligns with our values of customer care and team support.
Show Your Passion: Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about the opportunity to lead a team and create an inclusive culture. Share specific examples of how you've engaged and developed your team in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement, as this will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Store Leadership Coordinator, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you engaged and developed your colleagues.
✨Be Ready to Discuss Sales Strategies
Since maximising profit is key, think about specific strategies you've used to drive sales in previous roles. Be prepared to discuss how you can implement similar tactics in this position to enhance store performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.