At a Glance
- Tasks: Lead a team, maximise profits, and ensure great customer service in a retail environment.
- Company: Join one of the Best Big Companies to Work For with a focus on people and culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways for growth.
- Other info: Inclusive work culture with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team that values your development and makes a real impact.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager (Co. Fermanagh | Enniskillen, Northern Ireland) employer: Iceland
As a leading employer in Enniskillen, Northern Ireland, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of our team members. With clear career pathways, generous benefits including a 15% discount across all stores, and a commitment to personal development, we empower our Duty Managers to thrive while delivering exceptional service to our customers. Join us and be part of a company that values its people and encourages growth in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Co. Fermanagh | Enniskillen, Northern Ireland)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Iceland and their values. This way, you can show how your own approach aligns with their commitment to customers and team engagement.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or improved a process. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for retail and customer service shine through. A positive attitude can make a huge difference and help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Duty Manager (Co. Fermanagh | Enniskillen, Northern Ireland)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your retail experience and any leadership skills you've developed. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Iceland!
How to prepare for a job interview at Iceland
✨Know the Company
Before your interview, take some time to research the company’s values and culture. Understanding their commitment to customer service and team engagement will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved team dynamics. Highlight how you can motivate others and create an inclusive environment.
✨Be Ready to Discuss Sales Strategies
Since maximising profit is a big part of the role, think about how you would approach driving sales in the store. Be prepared to discuss specific strategies you’ve used in the past or ideas you have for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their approach to team development or how they measure success in the Duty Manager role.
