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- Tasks: Lead a team, maximise sales, and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For.
- Benefits: 15% discount, 28 days holiday, and career progression opportunities.
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Retail management experience preferred but not essential; strong communication skills needed.
- Other info: Inclusive culture with clear pathways for personal development.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager (Co. Armagh | Lurgan, Northern Ireland) employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Co. Armagh | Lurgan, Northern Ireland)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Iceland and their values. This way, you can show how your own approach aligns with their commitment to customers and team engagement.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or improved a process. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for retail and customer service shines through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Duty Manager (Co. Armagh | Lurgan, Northern Ireland)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Duty Manager role. Mention specific examples that demonstrate your leadership and customer service abilities.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on the key responsibilities mentioned in the job description. This helps us see how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement, as this will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you’ve successfully managed teams in the past. Share specific examples of how you’ve engaged and developed team members, as well as how you’ve created an inclusive environment.
✨Demonstrate Your Retail Knowledge
Brush up on retail management principles, especially around maximising profit and delivering great customer service. Be ready to talk about how you would implement processes to ensure a smooth operation and enhance the shopping experience.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about their approach to team development or how they measure success in the Duty Manager position.