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- Tasks: Lead shifts, engage with customers, and support team development in a retail environment.
- Company: Join one of the Best Big Companies to Work For, dedicated to customer and team care.
- Benefits: Enjoy 15% store discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Be part of a supportive culture that values personal growth and teamwork.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
- Other info: Receive a £2 per hour supplement while managing shifts.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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Duty Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with our company values and culture. As a Duty Manager, you'll need to embody our commitment to customer service and team engagement, so understanding what we stand for will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your leadership skills and ability to engage with a team. Think about times when you've successfully motivated others or improved team performance, as these will resonate well with us.
✨Tip Number 3
Research common retail challenges and think about how you would address them as a Duty Manager. Being able to discuss strategies for maximising profit and improving customer experience will demonstrate your proactive mindset.
✨Tip Number 4
Show enthusiasm for personal development and team training. We value individuals who are committed to up-skilling themselves and their colleagues, so be ready to discuss how you can contribute to creating an inclusive and supportive environment.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles, as this is key for the position.
Highlight Relevant Skills: In your application, clearly outline your communication, planning, and organisational skills. Provide examples of how you've effectively managed shifts and supported team engagement in past positions.
Show Enthusiasm for the Company: Research Iceland and express your enthusiasm for their values and culture in your application. Mention how you can contribute to creating an inclusive environment and delivering excellent customer service.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership approach during the interview. Discuss how you engage and develop your team, and provide specific instances where you've successfully motivated others to achieve their best.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer availability. Be ready to discuss how you can contribute to these goals through your role as Duty Manager.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage a team or resolve a conflict, and be ready to explain your thought process.
