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For Companies At a Glance
- Tasks: Lead shifts, support your team, and ensure great customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and teams.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Receive a £2 per hour supplement while managing shifts.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us one of the Best Big Companies to Work For will help you align your approach during interviews and discussions, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Demonstrate your leadership skills in any interactions you have with us. Whether it's through networking or during the interview process, share examples of how you've motivated teams and improved customer experiences in previous roles.
✨Tip Number 3
Be prepared to discuss your approach to maximising profit and improving store performance. Think about specific strategies you've implemented in the past that align with our focus on delivering great availability and driving sales.
✨Tip Number 4
Engage with our current employees if possible. This can provide you with insights into the role and the company culture, and it shows us that you're proactive and genuinely interested in becoming part of our team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you have maximised profit, engaged with teams, and improved customer service in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership approach during the interview. Discuss how you engage and develop your team, and provide specific instances where you've successfully motivated others to achieve their best.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer availability. Be ready to discuss how you can contribute to these goals through your role as Duty Manager.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage a team or resolve a conflict, and be ready to explain your thought process.
