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- Tasks: Lead shifts, engage with customers, and support your team in a retail environment.
- Company: Join one of the Best Big Companies to Work For, dedicated to customer and team care.
- Benefits: Enjoy 15% store discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but effective communication and organisation are key.
- Other info: Receive a £2 per hour supplement while managing shifts.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
Engage, develop & retain great people:
Doing the right processes and doing them right:
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
Required skills & experience:
What We Offer:
Apply now to join the team and start your Iceland story!
Duty Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since we pride ourselves on our commitment to customers and team members, demonstrating your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Showcase your leadership skills in your previous roles. Be ready to discuss specific examples where you've successfully led a team or improved team dynamics, as this is crucial for the Duty Manager position.
✨Tip Number 3
Engage with current employees or reach out to us on social media to gain insights about the role and the work environment. This can help you tailor your approach and demonstrate genuine interest in joining our team.
✨Tip Number 4
Prepare to discuss how you would handle specific retail scenarios, such as managing customer complaints or driving sales initiatives. Being able to articulate your thought process will show your readiness for the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles, as this is key for the position.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, planning and organisation, and the ability to provide constructive feedback. These are essential for the Duty Manager role and should be clearly articulated.
Show Enthusiasm for the Company: Demonstrate your knowledge of the company and its values in your application. Express why you want to work for them specifically and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers. Be prepared to share examples of how you've gone above and beyond in previous roles to enhance customer experiences.
✨Demonstrate Leadership Skills
Highlight your leadership style during the interview. Discuss how you motivate and engage your team, and be ready to provide specific instances where your leadership made a positive impact.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and sales. Be ready to discuss how you can contribute to these goals through effective management and team engagement.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or improve team performance, and be ready to share those stories.
