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- Tasks: Lead shifts, support your team, and ensure great customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and teams.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Receive a £2 per hour supplement while managing shifts.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. As a Duty Manager, you'll need to embody the spirit of teamwork and customer service that Iceland promotes. Show your understanding of their commitment to inclusivity and how you can contribute to that environment.
✨Tip Number 2
Demonstrate your leadership skills during any interactions you have with the team or during the interview process. Share examples of how you've motivated and engaged teams in the past, as this role heavily relies on effective leadership to drive performance.
✨Tip Number 3
Be prepared to discuss your approach to maximising sales and improving customer experience. Think of specific strategies you've implemented in previous roles that align with the responsibilities of a Duty Manager, such as enhancing product availability or engaging customers.
✨Tip Number 4
Showcase your ability to handle challenges and provide solutions. The role requires a proactive approach to problem-solving, so be ready to share instances where you've successfully navigated difficult situations in a retail environment.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles, as this is key for the position.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, planning and organisation, and the ability to provide constructive feedback. These are essential for the Duty Manager role and should be clearly demonstrated.
Show Enthusiasm for the Company: Research Iceland and mention what you admire about their approach to customer service and team engagement. Showing that you understand their values will help your application stand out.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style during the interview. Discuss how you engage and motivate your team, and provide specific instances where your leadership made a positive impact on team performance.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer satisfaction. Be ready to discuss how you can contribute to these goals through effective management and team engagement.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or improve team dynamics, and be ready to explain your thought process.
