Duty Manager

Duty Manager

Goole Seasonal 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, maximise sales, and create an inclusive store culture.
  • Company: Join one of the Best Big Companies to Work For.
  • Benefits: 15% discount, 28 days holiday, and clear career pathways.
  • Why this job: Make a real impact while developing your leadership skills in retail.
  • Qualifications: Retail experience preferred; strong communication and team management skills required.
  • Other info: Supportive environment with opportunities for personal and professional growth.

The predicted salary is between 24000 - 36000 £ per year.

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

  • Have a clear focus on delivering great availability for your customers.
  • Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
  • Deliver on all agreed actions set for you by your line manager.
  • Engage, develop & retain great people:

  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
  • Doing the right processes and doing them right:

  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all “One Best Way” processes.
  • Leadership:

    Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.
  • Required skills & experience:

  • Experience in a retail management or supervisory role ideal but not essential.
  • Communicates effectively with every colleague to deliver store tasks first time, every time.
  • Plans and organises the shift, using every member of the team.
  • Provides balanced feedback when needed to improve the performance of every colleague.
  • Sets the pace of the team, when on shift, by being hands on to deliver a great store.
  • What We Offer:

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 28 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.
  • Apply now to join the team and start your Iceland story!

    Additional InformationThis is a development opportunity for anyone interested in a retail management career

    Duty Manager employer: Iceland

    As a leading employer recognised as one of the Best Big Companies to Work For, we pride ourselves on fostering a supportive and inclusive work environment where our Duty Managers can thrive. With competitive benefits such as a 15% discount across all stores, generous holiday allowances, and clear pathways for career progression, we are committed to the growth and well-being of our team members. Join us in creating a culture that values customer service and teamwork, while enjoying unique perks like Christmas vouchers and a healthcare plan.
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    Contact Detail:

    Iceland Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Duty Manager

    Tip Number 1

    Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.

    Tip Number 2

    Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.

    Tip Number 3

    Show your passion! When you’re chatting with the interviewer, let your enthusiasm for the role shine through. Share why you love retail and how you can contribute to their team.

    Tip Number 4

    Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.

    We think you need these skills to ace Duty Manager

    Retail Management
    Customer Service
    Team Leadership
    Communication Skills
    Planning and Organising
    Feedback Provision
    Sales Strategy
    Cash Handling
    Security Policy Implementation
    Inclusivity Promotion
    Personal Development
    Problem-Solving
    Adaptability
    Enthusiasm

    Some tips for your application 🫡

    Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.

    Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your retail experience and any leadership skills you've developed. We love seeing how your past roles have prepared you for this position, so don’t hold back!

    Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the team. Remember, we want to get to know you quickly!

    Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!

    How to prepare for a job interview at Iceland

    Know the Company Inside Out

    Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and how they support their teams. This will help you align your answers with what they’re looking for.

    Showcase Your Leadership Skills

    As a Duty Manager, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved team performance. Highlight how you engage and develop others, as this is crucial for the role.

    Demonstrate Your Retail Knowledge

    Brush up on retail management principles and be ready to discuss how you would maximise profit and ensure great availability for customers. Think about how you can contribute to the store's success and share specific strategies during the interview.

    Ask Thoughtful Questions

    Prepare a few questions that show your interest in the role and the company. Ask about their approach to team engagement or how they implement their 'One Best Way' processes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.

    Duty Manager
    Iceland
    Location: Goole
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