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For Companies At a Glance
- Tasks: Lead shifts, support your team, and ensure great customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and teams.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Receive a £2 per hour supplement while managing shifts.
The predicted salary is between 24000 - 36000 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. As a Duty Manager, you'll need to embody the spirit of customer service and teamwork that Iceland promotes. Show your enthusiasm for their mission during any interactions.
✨Tip Number 2
Highlight your leadership skills in conversations or interviews. Be prepared to discuss specific examples of how you've motivated a team or improved customer service in previous roles, as this will resonate well with the hiring managers.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what it takes to succeed as a Duty Manager. This could give you an edge in understanding the expectations and nuances of the role.
✨Tip Number 4
Prepare to discuss how you would handle specific retail scenarios. Think about challenges you might face as a Duty Manager and how you would address them, demonstrating your problem-solving skills and commitment to customer satisfaction.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific examples of how you have maximised profit, engaged with teams, and followed processes in previous positions. Make sure to convey your enthusiasm for creating an inclusive culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership approach during the interview. Discuss how you engage and develop your team, and provide specific instances where you've successfully motivated others to achieve their best.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer availability. Be ready to discuss how you can contribute to these goals through your management style and operational strategies.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or improve team performance, and be ready to explain your thought process.
