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For Companies At a Glance
- Tasks: Lead shifts, support your team, and ensure a great shopping experience for customers.
- Company: Join one of the Best Big Companies to Work For, dedicated to customer and team care.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways with development opportunities.
- Why this job: Be part of an inclusive culture where you can grow and make a real impact.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Shift patterns vary; flexibility is key to meet store needs.
The predicted salary is between 24000 - 33600 £ per year.
Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a £1 & save a £1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Additional Information Shift pattern will vary depending on the needs of the store.
Duty Manager employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. As a Duty Manager, you'll need to embody the principles of customer service and team engagement that are central to our success. Show that you understand and can contribute to creating an inclusive environment.
✨Tip Number 2
Demonstrate your leadership skills during the interview process. Be prepared to discuss specific examples of how you've motivated a team or improved store performance in previous roles. This will show us that you can set the pace and lead by example.
✨Tip Number 3
Highlight your ability to communicate effectively with colleagues. We value clear communication, so be ready to share instances where your communication skills have helped resolve issues or improve team dynamics in a retail setting.
✨Tip Number 4
Prepare to discuss your approach to personal development and team training. As a Duty Manager, you'll be expected to support the growth of your team, so showcasing your commitment to up-skilling others will make you stand out as a candidate.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and engage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team development. Provide specific examples of how you've maximised profit or improved team engagement in previous roles, showing that you can bring value to the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Iceland
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and how you motivate and engage your team. Discuss specific instances where you've successfully led a team or improved team dynamics, as this is crucial for the role.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer satisfaction. Be ready to discuss how you can contribute to these goals through effective management and sales strategies.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or make quick decisions, and be ready to explain your thought process.
