At a Glance
- Tasks: Lead shifts, maximise sales, and support team engagement in a vibrant retail environment.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and team wellbeing.
- Benefits: Enjoy 15% store discount, 28 days holiday, and clear career progression opportunities.
- Other info: Receive a £2 per hour supplement while managing shifts and enjoy various employee perks.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but effective communication and enthusiasm are key.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts. Key responsibilities include: Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to sell a £1 & save a £1 to help drive sales. Deliver on all agreed actions set for you by your line manager. Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team. Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all One Best Way processes. Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate. Required skills & experience: Experience in a retail management or supervisory role ideal but not essential. Communicates effectively with every colleague to deliver store tasks first time, every time. Plans and organises the shift, using every member of the team. Provides balanced feedback when needed to improve the performance of every colleague. Sets the pace of the team, when on shift, by being hands on to deliver a great store. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 28 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15
Duty Manager in Enniskillen employer: Iceland
Iceland is an excellent employer that prioritises the well-being and development of its employees, offering a supportive and engaging work culture. As a Cleaner, you will be part of a dynamic team where your contributions are valued, and you'll have the flexibility of part-time hours alongside competitive pay. Join us to not only take pride in maintaining our store's standards but also to unlock your potential within a company that truly cares about its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Enniskillen
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Iceland, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Duty Manager in Enniskillen
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Iceland that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Iceland will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Iceland and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Iceland
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Iceland, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Iceland!
