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- Tasks: Lead the team, maximise profit, and ensure smooth store operations.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and teams.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values your growth and contributions.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible working across different stores and opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key responsibilities include:- Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of "sell a £, save a £" to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
- Leadership: Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us one of the best big companies to work for will help you align your approach during interviews and discussions, showcasing how you can contribute to our positive environment.
✨Tip Number 2
Prepare specific examples from your previous experience that demonstrate your leadership skills and ability to drive team engagement. Highlighting your past successes in managing teams and improving performance will resonate well with us.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you've successfully navigated challenges in a retail environment. We value proactive decision-making, so be ready to discuss how you approach issues and implement effective solutions.
✨Tip Number 4
Demonstrate your customer-focused mindset by sharing stories of how you've gone above and beyond to deliver outstanding service. This will highlight your alignment with our commitment to customer satisfaction and your potential to thrive in this role.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Deputy Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong CV: Your CV should clearly showcase your retail management experience, leadership skills, and customer service focus. Use bullet points to make it easy to read and ensure it reflects your achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've maximised profit or engaged teams in past positions, demonstrating your fit for the Deputy Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand its values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Leadership Skills
As a Deputy Manager, showcasing your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved performance. Highlight how you can motivate and engage your team to achieve store goals.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving and decision-making skills. Think of scenarios where you had to make tough decisions or manage difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Customer Focus
Since the role emphasises customer service, be ready to discuss how you prioritise customer satisfaction. Share specific examples of how you've gone above and beyond to meet customer needs and how you would instil this culture within your team.
