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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a growing retail business that values its people.
- Benefits: Enjoy a 15% discount, holiday pay, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in retail management or supervisory roles is essential.
- Other info: Flexible shifts and a supportive team culture await you.
The predicted salary is between 21600 - 36000 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key Responsibilities:
- Play an active role in your store to sell a £1 & save a £1 to help drive sales.
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
- Hate waste by taking action.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits:
- 15% discount in all Iceland and The Food Warehouse stores.
- ~28 days holiday (including Bank Holidays).
- ~ Christmas vouchers increasing with length of service.
- ~ Refer a Friend scheme.
- ~ Christmas saving schemes.
- ~ Long service awards.
- ~ Option to join a healthcare plan.
- ~ Grocery Aid for free and confidential financial, emotional and practical support.
- ~ Clear career pathways with opportunities for development and progression.
Customer Experience & Promotions Team Leader employer: Iceland
Contact Detail:
Iceland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Promotions Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show off your passion for customer experience! Think of specific examples from your past roles where you went above and beyond for customers. This will demonstrate your commitment to delivering top-notch service, which is key for the Shift Manager position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Experience & Promotions Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience & Promotions Team Leader role. Highlight your retail management experience and how you can contribute to making us the best place to shop and work.
Show Your Passion: We love seeing enthusiasm! In your application, let us know why you're passionate about customer service and retail. Share any experiences that demonstrate your commitment to providing a positive shopping experience.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Iceland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Manager. Familiarise yourself with the key tasks mentioned in the job description, like supporting team engagement and implementing cash handling policies. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved store performance. Highlight how you set the pace for your team and provided balanced feedback to enhance their performance.
✨Emphasise Customer Experience
Since the role focuses on delivering a great shopping experience, be ready to discuss how you would approach customer service. Share specific strategies you've used in the past to ensure customers leave happy, whether in-store or at the doorstep.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and opportunities for development. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.