Assistant Store Leader (Hiring Immediately) in Liverpool

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

\\n

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

\\n

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

\\n

Key responsibilities include:

\\n

Maximise profit:

\\n

\\n
• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
\\n
• Focus on delivering great availability and cost controls through excellent processes.
\\n
• Create a culture of sell a £, save a £ to maximise store sales and profit.
\\n
• Deliver on all agreed KPIs.
\\n

\\n

Engage, develop & retain great people:

\\n

\\n
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
\\n
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
\\n
• Foster an inclusive culture where everyone can be their best at work.
\\n
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
\\n
• Manage the team effectively using performance processes and continuous conversations.
\\n

\\n \\n

Doing the right processes and doing them right:

\\n

\\n
• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
\\n
• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
\\n
• Ensure all cash handling and security policies and processes are fully implemented in the store.
\\n
• Deliver the best digital service by implementing all One Best Way processes in the store through the team.
\\n
• Ensure legal compliance across all areas to minimise any risk to the business.
\\n
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
\\n

\\n

Leadership:

\\n

\\n
• Lead by example to get the best from the team and provide the best service to customers.
\\n
• Be approachable and respectful to customers and colleagues.
\\n
• Work together with enthusiasm and take action to reduce waste.
\\n
• Show consideration for the business and its people.
\\n
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
\\n
• Communicate effectively, having regular conversations and listening to understand.
\\n
• Plan in advance, prioritising key tasks and activities.
\\n
• Set the pace of the team by being hands-on to deliver a great store.
\\n
• Solve problems by making the right decisions for the store.
\\n
• Coach the team by asking the right questions to drive performance and help them be their best.
\\n
• Delegate tasks at the right time to the right colleagues.
\\n
• Motivate the team to deliver consistent operational standards.
\\n

\\n

Required skills & experience:

\\n

\\n
• Proven experience in a retail management role.
\\n
• Strong leadership and team management skills.
\\n
• Excellent communication and interpersonal skills.
\\n
• Ability to work in a fast-paced environment and manage priorities.
\\n
• Customer-focused with a passion for delivering outstanding service.
\\n
• Strong problem-solving and decision-making abilities.
\\n
• Flexibility to work across different stores.
\\n

\\n

What We Offer:

\\n

\\n
• 15% discount in all Iceland and The Food Warehouse stores.
\\n
• 33 days holiday (including Bank Holidays).
\\n
• Christmas vouchers – increasing with length of service.
\\n
• Refer a Friend scheme.
\\n
• Christmas saving schemes.
\\n
• Long service awards.
\\n
• Option to join a healthcare plan.
\\n
• Grocery Aid for free and confidential financial, emotional and practical support.
\\n
• Clear career pathways with opportunities for development and progression.
\\n
• A supportive and inclusive work environment.
\\n

\\n

Apply now to join the team and start your Iceland story!

\\n