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For Companies At a Glance
- Tasks: Manage HR inquiries, provide excellent customer service, and handle administrative tasks efficiently.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Free parking, subsidised restaurant with Michelin Star Chef, and career growth opportunities.
- Other info: Fast-paced environment with a supportive team and exciting challenges.
- Why this job: Be the first point of contact in HR and make a real difference in people's work lives.
- Qualifications: Customer-focused, strong IT skills, and previous experience in HR or administration.
The predicted salary is between 30000 - 40000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business.
Purpose of the role
The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.
In this role you can expect to:
- Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
- Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
- Conduct outbound calls as required.
- Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
- Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
- Respond to the inbound emails within set SLA.
- Support colleagues with any technical issues and login queries.
Key measures
- All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience.
- All administration is completed accurately to the highest required standard and in line with internal SLA’s.
You should apply if you have:
- A customer orientated approach and focus.
- Well-developed interpersonal skills.
- Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications.
- Strong attention to detail.
- Excellent telephone manner.
- Sound administration skills.
- Experience of working in a fast paced customer service telephony role.
- Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification).
- Proven experience of Microsoft Windows and multiple technology applications.
Free parking onsite. Highly subsidised restaurant onsite with our own Michelin Star Chef!
Human Resources Coordinator in Wales employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Coordinator in Wales
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common HR scenarios or questions you might face during the interview. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing excellent service, be ready to share examples from your past experiences where you went above and beyond for customers or colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Human Resources Coordinator in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR Coordinator role. Highlight your customer service experience and any relevant HR admin tasks you've handled before.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about HR and how you can contribute to our team. Share specific examples of how you've provided excellent customer service in past roles.
Show Off Your Tech Skills: Since we value advanced IT skills, mention your proficiency with tools like Word, Excel, and Outlook. If you've used case management systems before, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Iceland Foods
✨Know Your HR Basics
Brush up on your HR knowledge, especially around case management systems and customer service principles. Being able to discuss how you would handle specific HR scenarios will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you managed difficult calls or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Tech-Savvy
Since the role requires advanced IT skills, make sure you’re comfortable discussing your experience with various software applications. You might even want to mention any specific tools you've used for case management or administration tasks.
✨Attention to Detail is Key
Highlight your attention to detail by preparing to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed administrative tasks in the past, especially in high-pressure situations.