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For Companies At a Glance
- Tasks: Lead a team while delivering excellent customer service and driving sales.
- Company: Join a supportive retail environment with a focus on teamwork and inclusivity.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Retail management experience is a plus, but passion and enthusiasm are key!
- Other info: Flexible shifts and a fun workplace culture await you!
Overview
As Team Leader you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
- Experience in a retail management or supervisory role ideal but not essential.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Team Leader - Thurrock employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Thurrock
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
When you apply, make sure to highlight your customer service skills. The role is all about loving your customers, so be prepared to discuss how you've gone above and beyond to provide excellent service in previous jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader - Thurrock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight any retail management or supervisory experience, even if it's not extensive, and show how you've engaged with customers and supported your team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and leadership. Mention specific examples of how you've driven sales or improved team engagement in previous roles to grab our attention.
Showcase Your Leadership Style: In your application, let us know about your leadership approach. We want to see how you plan to motivate your team and create an inclusive culture. Share any experiences where you've successfully led a team or resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Iceland Foods
✨Know Your Store
Before the interview, take some time to familiarise yourself with the store's layout and product offerings. This will help you speak confidently about how you can improve customer availability and drive sales during your interview.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of examples where you've engaged and developed team members in previous roles. Highlight how you can create an inclusive culture and motivate your team to deliver great service.
✨Understand the Role
Make sure you fully understand the responsibilities of a Team Leader. Be ready to discuss how you would manage shifts, implement cash handling policies, and support your line manager's actions. This shows you're serious about the role and have done your homework.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. Ask about the store's goals or how they measure team engagement. This not only shows your interest but also gives you insight into the company culture and expectations.
