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- Tasks: Lead a team while delivering excellent customer service and driving sales.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
- Other info: Be part of an inclusive culture that values personal development and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Team Leader (Inside M25) - Bexleyheath High Street employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Inside M25) - Bexleyheath High Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or handled a challenging situation. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
Show your enthusiasm! When you meet the hiring team, let your passion for customer service shine through. Remember, they want someone who loves their customers and can create an inclusive culture, so be sure to express how you can contribute to that vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and how you can help drive sales and support the team.
We think you need these skills to ace Team Leader (Inside M25) - Bexleyheath High Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and leading a team. Share any relevant experiences that highlight your passion for retail and customer service.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight your leadership skills and any experience in retail management or supervisory roles. We love seeing how your background aligns with our values and the responsibilities of the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements and skills stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Iceland Foods
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. Highlight how you can engage and develop people, as this is crucial for the role.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle specific scenarios in the store. Think about times when you've had to manage customer complaints or motivate your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Customer Focus
The company prides itself on loving its customers, so be ready to discuss how you would ensure great service. Share examples of how you've gone above and beyond for customers in the past, and express your commitment to creating an inclusive culture where everyone feels valued.
