At a Glance
- Tasks: Lead a team while delivering excellent customer service and driving sales.
- Company: Join a supportive and inclusive retail environment at Iceland.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Other info: Great opportunities for personal development and progression await you.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Retail management experience is a plus, but not essential.
As Team Leader you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key Responsibilities:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \"sell a 1 & save a 1\" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people by proactively supporting and working with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \"One Best Way\" processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Experience in a retail management or supervisory role is ideal but not essential.
Team Leader - Bristol Emerson\'s Green employer: Iceland Foods
At Iceland, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Bristol Emerson's Green. As a Team Leader, you will benefit from clear career pathways, generous discounts, and a commitment to personal development, all while leading a passionate team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Bristol Emerson\'s Green
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
When you apply, make sure to highlight your customer service skills. The role is all about loving your customers, so be prepared to discuss how you've gone above and beyond to provide excellent service in previous jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader - Bristol Emerson\'s Green
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail! Share any experiences you've had that highlight your love for customer service and teamwork. We want to know why you’re excited about the Team Leader role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see how you fit the role.
Highlight Leadership Skills:Since this is a Team Leader position, make sure to showcase any leadership experiences you have. Whether it's managing a team or leading a project, we want to hear how you've motivated others and driven results.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader. Familiarise yourself with key tasks like managing shifts, driving sales, and supporting team engagement. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think about how you can engage and develop your team while creating an inclusive culture. Share specific examples from your past experiences that highlight your ability to motivate and support others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult team member or ensuring great customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you’ve successfully navigated similar challenges in the past.
✨Demonstrate Your Customer Focus
Since the role emphasises delivering great availability for customers, be ready to discuss how you prioritise customer satisfaction. Share examples of how you've gone above and beyond to meet customer needs and how you plan to instil this focus within your team.
