At a Glance
- Tasks: Lead a team, manage shifts, and enhance customer experience in a retail environment.
- Company: Join a growing business with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy discounts, holiday pay, and opportunities for career progression.
- Other info: Be part of an inclusive culture with clear pathways for growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience is a plus, but strong communication and organisation skills are key.
Job Summary
We are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key Responsibilities
- Deliver great availability for customers and focus on sales via "sell a 1 & save a 1".
- Complete actions set by the line manager after the daily floor walk, focusing on customer experience.
- Implement all cash handling, security, and "One Best Way" digital service processes.
- Plan and organise shifts and use every team member to achieve store objectives.
- Provide balanced feedback and set the pace of the team during shifts.
- Engage, develop and retain great people, supporting the Talking Shop Rep and driving inclusive culture.
- Support team engagement and share knowledge to up skill the team.
- Leadership Approach
- Approach leadership at the heart of everything: love customers, respect colleagues, be enthusiastic, avoid waste, and care about people and business.
- Communicate effectively with every colleague to deliver store tasks first time, every time.
Qualifications
- Experience in a retail management or supervisory role is ideal, but not essential.
- Strong communication skills and the ability to plan and organise shifts.
- Ability to give balanced feedback and motivate a team.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday, including bank holidays.
- Christmas vouchers that increase with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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We think you need these skills to ace Duty Manager - Sunderland
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Customer Service
Time Management
Team Leadership
