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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales in-store.
- Company: Join a growing retail business that values its people and culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Why this job: Make a real impact by creating an inclusive environment and developing your team.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Supportive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to sell a 1 & save a 1 to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all One Best Way processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Qualifications
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Shift Manager (Doncaster, South Yorkshire) employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Doncaster, South Yorkshire)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you can demonstrate your leadership skills and ability to engage with customers and colleagues.
✨Tip Number 3
Show your passion for the role during the interview. Talk about your commitment to creating an inclusive culture and how you plan to support team engagement in the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Shift Manager (Doncaster, South Yorkshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your retail management experience and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you align with our values. Share specific examples of how you've engaged and developed teams in the past – we love a good story!
Showcase Your Customer Focus: In your application, emphasise your commitment to delivering great customer service. Mention any strategies you've used to enhance customer experience or drive sales. We’re all about being the best place to shop, so let us know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Manager. Familiarise yourself with the key tasks mentioned in the job description, like delivering great availability and supporting team engagement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved store performance. Highlight how you engage and develop your colleagues, as this is crucial for creating an inclusive culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about situations where you've had to handle difficult customers or resolve team conflicts. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or how success is measured for a Shift Manager. This shows your genuine interest in the position and helps you determine if it's the right fit for you.